Cx Journey Specialist Jobs

• Experience with customer feedback platforms (experience with Qualtrics preferred)

• Digital Customer Experience (Digital CX) or User Experience (UX) familiarity preferred

• Skilled facilitating 1-on-1 executive interviews, small group discussions and workshops

• Effective written and verbal communication skills, including strong presence with C-Suite

• Skilled at building long-term, partnering, client relationships with by understanding needs

• Review and synthesize client-provided strategic business documentation

You are a problem-solver with strong time-management skills and the ability to handle several projects simultaneously in a fast-paced environment

Contribute to the project management and preparation of the quarterly Board presentation and investor reporting materials

You have advanced MS Excel skills

Experience using SQL and/or BI tools such as Tableau, Looker (a plus!)

Experience with Direct-to-Consumer/Subscription Businesses (a plus!)

Experience using Workday Adaptive Insights or other FP&A software (a plus!)

Ability to multi-task effectively through strong time management skills.

Work closely with the team on inventory management and replenishment.

Replen packaging supplies and manage packaging inventory.

Experience with inventory, production, preferably in an eCommerce, jewelry or luxury environment.

Assist with monitoring orders in production and notify the team and / or customers

Assist with issuing lead times to all departments.

4+ years in sales (base salary will depend on experience)

2.5+ years experience building relationships with CRE owners/operators

Excellent communication, interpersonal, and organizational skills

Uncapped commission with a competitive salary

Entrepreneurial culture + great team-oriented environment

Previous successful producers from JLL & CBRE

5+ years of product management experience

Define roadmap, requirements and priorities, working closely with business partners and engineering leaders

Define detailed product requirements and user stories

Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience

Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery

Experience managing software products, payment integrations

Strong planning, organizational and time management skills and manage/adapt to changing priorities easily

Work with CX project manager to ensure the smooth launch of all telemed/pharmacy operations changes impacting the patient and agent experiences

Manage communication with the pharmacy operations and the telemedicine team and represent the CX org in meetings and across slack

Manage updates/changes to EMR tool and ensure effective communication to all impacted teams

Iterate on and manage escalations processes and reporting

Manage complex customer pharmacy operations and telemed related escalations through to completion

Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives

Experience in large scale project management from inception to launch with external partners

Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens

Define guest recovery program globally and manage implementation with BUs/ Franchisees

Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets

5+ years of experience in CX or related field

Five Years of Customer Operations Management experience REQUIRED.

Drive accountability and understanding via metrics management on critical KPIS

Monitor and report project updates to senior management

Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed

Proven experience building, inspiring and scaling Customer Service teams

Strong written and verbal communication skills

Experience developing and facilitating design strategy sessions for requirements gathering, data collection, interpreting results, and gaining insights and recommendations

Develop standards and best practices for project teams to foster user experience design and agile delivery

Analyze customer data, feedback, and metrics to derive insights, identify trends, and make data-driven recommendations for enhancing customer experiences

Provide guidance, mentorship, and knowledge sharing to junior CX engineers, fostering a collaborative and high-performance work environment

Experience implementing modern user-centered and human-centered design strategies, practices, and methodologies

Experience with customer journey mapping and persona development

Attend weekly/daily Sales meetings with CX Operations Manager to share important updates and answer booking and plan your trip related questions.

To support elevating the online customer experience. This could include contributing to customer comms and dedicated web pages for FAQs.

Ideally someone with experience in a customer facing or administrative support role.

Excellent oral and written communication skills, including proofreading; a great communicator – with colleagues and customers alike.

Employee assistance programme, Vision benefits, Volunteering and Commuters benefits

Organize and pre-print passes, and coordinate passes being collected onsite.

Demonstration of time management, decision making, organization, & problem-solving skills.

Experienced manager with a track record of developing and coaching others.

Understanding and experience with HRIS software with preferred knowledge of Workday.

Create innovative sourcing strategies and ensure a high-touch candidate experience.

5+ years of experience in Talent Acquisition, Recruiting, or Human Resources, including incidents in a fast-growing environment .

Excellent communication skills (Verbal, Written, & Presentation) .

2+ years of experience in workforce management, operations, or analytics role, preferably in a contact center environment

Project management skills with ability to meet deadlines, prioritize, and work successfully in a fast paced environment

Collaborate with management to develop staffing plans and schedules that align with business needs and customer demand

Ensure accurate and timely reporting of metrics to management and other stakeholders

Additional benefits for fully remote employees

Excellent analytical and problem-solving skills

Manage daily customer tickets efficiently and effectively by prioritizing time-sensitive requests and escalating concerns to the CX manager as needed

Manage local packing and shipping of product add-ons via USPS

Support CX Manager on executing process and systems optimizations

You have high EQ, with the ability to communicate effectively & elevate the customer experience

You have excellent written communication and grammar skills

You have strong diplomatic skills, able to calmly defuse tense situations and stay on-message

Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers

Provide collaborative support to internal partners and peers through slack and knowledge sharing

A positive attitude, ready to offer help and support in a friendly and professional way

An excitement to help customers find solutions and learn about our product to identify their best experience

Excellent communication skills, verbal and written

Prior experience in a SaaS or technology start-up support environment

Requirement for strong business management skills and experience.

Experience in partner management and partner business development

Management and people development of the Collaboration and CX team including sales experts and solution experts.

Proven experienced Business Unit Manager

Excellent communicator at management decision making level

Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of offers with focus on the Digital Workplace SVP.

Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs

Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences

Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences

Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization

Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)

Experience with Voice of the Customer and NPS programs preferred

Provide interpersonal support via phone, email, remote to troubleshoot and resolve issues

Experience with Windows 10 Professional

Strong communication skills and a desire to work collaboratively with internal team members

Certifications in CompTIA A+ and/or Microsoft Technologies

Experience working with SMBs (small business owners like restaurants, motels, or dentists)

Experience working with the 3Shape scanning software Trios

Manage the customer support knowledge base, updating all agent guidance to reflect current product offerings, customer experience, and processes & procedures

Support Learning Management System (LMS) material deployment and reporting to ensure Juul CS complies with the completion requirements

Proficient in Google/MS Suite and Learning Management Systems (LMS)

Manage a team of Training Leads distributed in our BPO locations

Work closely with various stakeholders across the support teams (internal and external) and have a full understanding of their training requirements

Partner with subject matter experts (SME's) to ensure learning content, experiences, and materials reflect the audience's learning needs

Collaborate with Manager of EX Insights (Employee Insights) to generate a complete understanding of the Comcast Experience.

Manage external vendors through all phases of research projects.

Other duties and responsibilities as assigned.

5+ years of relevant work experience (quantitativeand qualitative research experience, strategy, application of human centered design tools and processes)

Strong analytical, strategic thinking and problem-solving skills

Experiencecollaborating with diverse stakeholder teams- capability to prioritize among multiple parts of the business and projects

License or Certification required by statute or regulation

License or Certification required by the Department

Applicants must be currently authorized to work in the United States on a full-time basis.

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