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Cx Journey Specialist Jobs in Union, Arkansas

Cx Education Specialist (Customer Experience Trainer) - Remote ($36800.00 - $46000.00 / Year)
By Talentify.io At United States
Experience with remote or online education
Inform CX managers of trainee progress and gaps in knowledge.
Work closely with management to determine training, growth, and quality initiatives based on audit findings.
Experience creating presentations and facilitating educational experiences
Customer Experience (CX) Education Specialist,
Engaging presentation skills and the ability to keep a room upbeat and lively even when the topics might not be.
Sr Sales Director - Banking (Cx)
By ProEdge Services At United States
Educational / Vocational / Previous Experience Recommendations:
Bachelor’s degree or equivalent experience is required.
5 years of business growth experience
Excellent verbal, written, and executive presentation skills.
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle, presenting and discussing solutions.
Strong customer, quality, and results orientation.
Cx Operations Manager Jobs
By EarnIn At United States
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.
Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.
Launch and manage programs and projects based on operational areas of needs and challenges
Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)
Bachelor’s degree or equivalent experience.
Cx Analyst - Central Operations
By HubSpot At United States
Look across various experience health signals to uncover issues or opportunities to improve our customers’ experience
Influence leadership to prioritize initiatives to improve the customer experience
Segment the user population according to usage patterns and tie to survey data to identify opportunities to improve their experience
2+ years of professional experience with a heavy quantitative, analytical focus
Practical experience in a business environment influencing decision-making with data
Experience working with large datasets; particularly data mining, manipulation, and exploration
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Cx Emerging Market Lead
By Pfizer At United States
Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.
Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.
Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management
Partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical's Omnichannel strategy and design process.
10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry
Strong leadership skills with the ability to motivate people and teams and drive accountability
Cx Field Marketing Manager
By Zoom At United States
Foster close collaboration and communication with the sales team to ensure alignment on lead qualification, handoff processes, and feedback loops
Manage vendor relationships, onboarding, administrative tasks, day-to-day communications, and traffic
8 or more years of field marketing experience, supporting sales, building campaigns within B2B (preferably with Customer Experience)
Experience with planning and execution of regional events, digital campaigns, webinars, content syndication, and other third-party sponsorships
Strong communication and collaboration skills with the ability to work effectively with cross-functional teams
Outstanding written, communication, and presentation skills
Channel Cx Specialist Jobs
By Zoom At United States
Business forecasting, pipeline development and partner account management skills experience
Customer Relationship Management (CRM) tool experience
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
Closing experience with a history of meeting sales quotas
Effective communication skills with internal and external partners of all levels
Cx Strategic Advisor Jobs
By Walker Information At United States
• Experience with customer feedback platforms (experience with Qualtrics preferred)
• Digital Customer Experience (Digital CX) or User Experience (UX) familiarity preferred
• Skilled facilitating 1-on-1 executive interviews, small group discussions and workshops
• Effective written and verbal communication skills, including strong presence with C-Suite
• Skilled at building long-term, partnering, client relationships with by understanding needs
• Review and synthesize client-provided strategic business documentation
Product Manager - Payments And Cx
By GOAT Group At United States
5+ years of product management experience
Define roadmap, requirements and priorities, working closely with business partners and engineering leaders
Define detailed product requirements and user stories
Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience
Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery
Experience managing software products, payment integrations
Cx Senior Analyst, Telemedicine & Pharmacy
By hims & hers At United States
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Work with CX project manager to ensure the smooth launch of all telemed/pharmacy operations changes impacting the patient and agent experiences
Manage communication with the pharmacy operations and the telemedicine team and represent the CX org in meetings and across slack
Manage updates/changes to EMR tool and ensure effective communication to all impacted teams
Iterate on and manage escalations processes and reporting
Manage complex customer pharmacy operations and telemed related escalations through to completion
Customer Experience (Cx) Specialist
By TeamSnap At United States
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Provide collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Prior experience in a SaaS or technology start-up support environment
Head Of Collaboration And Cx
By Orange Business At United States
Requirement for strong business management skills and experience.
Experience in partner management and partner business development
Management and people development of the Collaboration and CX team including sales experts and solution experts.
Proven experienced Business Unit Manager
Excellent communicator at management decision making level
Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of offers with focus on the Digital Workplace SVP.
Cx/Journey Analyst Jobs
By Synergis At United States
Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs
Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences
Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences
Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization
Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)
Experience with Voice of the Customer and NPS programs preferred
Platform Support / Cx It Specialist
By Dandy At United States
Provide interpersonal support via phone, email, remote to troubleshoot and resolve issues
Experience with Windows 10 Professional
Strong communication skills and a desire to work collaboratively with internal team members
Certifications in CompTIA A+ and/or Microsoft Technologies
Experience working with SMBs (small business owners like restaurants, motels, or dentists)
Experience working with the 3Shape scanning software Trios
Global Cx Training & Development Manager
By Juul Labs At United States
Manage the customer support knowledge base, updating all agent guidance to reflect current product offerings, customer experience, and processes & procedures
Support Learning Management System (LMS) material deployment and reporting to ensure Juul CS complies with the completion requirements
Proficient in Google/MS Suite and Learning Management Systems (LMS)
Manage a team of Training Leads distributed in our BPO locations
Work closely with various stakeholders across the support teams (internal and external) and have a full understanding of their training requirements
Partner with subject matter experts (SME's) to ensure learning content, experiences, and materials reflect the audience's learning needs
Lead Customer Experience (Cx) Specialist
By Cypress HCM At United States
Facilitates meetings with management to review and examine identified Innovation needs and desired outcomes stakeholdering appropriately throughout the organization
Support creation of business requirements to enable our customer experiences
Work with IT, ED&A, PS, Success, Training, Change Management, Advocacy WFM to help with things like:
Supporting creation and execution of the change management plan and strategy
Creating workflow documentation for new customer experiences
Writing test plans for validating quality and behavior of our new experiences
Cx Remote Coordinator Jobs
By Surprise Ford At Surprise, AZ, United States

Dealership in the West Valley is seeking a self-motivated, enthusiastic and hardworking person to fill this role. looking for an experienced Service receptionist & Warranty Admin Assistant. ...

Community Manager, Cx & Technology
By Rivian At , Irvine, 92618
10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.
Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.
Superior verbal and written communication skills and networking abilities.
Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.
Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.
Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.
Cx Operations Manager Jobs
By Seqera Labs At , Boston
Skilled in cross-functional process definition, rollout, and internal change management.
Proven track record in defining and implementing scalable processes, including hands-on experience when processes are not yet established.
Demonstrated experience selecting, implementing, and supporting tools for Professional Services, Support, and Customer Success.
Flexible working hours, and remote-friendly culture.
Continuous skills development, including budget for training.
Drive ongoing operations through a hands-on approach, identifying improvement opportunities, and implementing scalable processes.