Register
Recruit Create CV

Hotel Guest Service Agent Jobs

Guest Service Agent Jobs
By Marriott International, Inc At , Lahaina, 96761, Hi $24.68 - $29.04 an hour
We’ll support you in and out of the workplace by offering:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Guest Service Agent Jobs
By Hyatt House Charlotte/Center City At , Charlotte, 28202, Nc

Welcome you to our new house, HYATT house!

Kennedy School Hotel Guest Services / Security
By McMenamins At , Portland, 97211, Or
Obtain and maintain current DPSST certification
Excellent customer service & communication skills
Flexible schedule including swing shift, graveyard, weekends, holidays and special events required
Provide excellent customer service & provide a secure environment
Communicate clearly and professionally with employees and customers
Interact well with employees and customers and maintain a positive attitude
Guest Service Agent Jobs
By Embassy Suites by Hilton Palm Desert At , Palm Desert, 92260, Ca $18 - $24 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Drury Hotels At , Fenton, 63026, Mo $17 an hour
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Ensure exceptional, positive experiences for our diverse team members and guests.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Guest Service Agent Jobs
By Wyndham Destinations At , Sevierville, 37876, Tn
Basic math skills and knowledge of proper cash handling procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Excellent communication skills with the ability to read, write and understand English.
Strong attention to detail and organization skills.
Basic computer and office skills.
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line Inc At , Santa Clarita, 91355, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Client Center Guest Service Agent
By Flik Hospitality Group At , San Francisco, 94104, Ca $26 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Holiday Time Off (varies by site/state)
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik maintains a drug-free workplace.
Guest Service Agent Jobs
By Hotel Aliz Time Square At , New York, 10018, Ny $21 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Gila River Gaming Enterprises Inc. At , Laveen, 85339, Az $18.00 - $25.62 an hour
Must have basic computer skills with Microsoft Office Suite software.
Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).
Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verifies and imprints credit cards for authorization using electronic acceptance methods.
Performs other special projects and duties as assigned.
Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
Guest Service Agent Jobs
By The Mob Museum, the National Museum of Organized Crime and Law Enforcement At Las Vegas, NV, United States
Experience / Qualifications / Requirements:
Stays abreast of in-house exhibitions, educational programs, and related community events to keep staff and guests well informed.
Monitors and appropriately responds to conditions impacting the guest experience – crowd control, wayfinding needs, safety/security matters, etc.
Processes in-person, phone and web ticket sales for general admission, Use of Force Experience and Crime Lab.
Sells memberships, explaining program benefits to guests and answering questions.
Stays abreast of new discounts, offers, specials, and ticket broker relationships.
Guest Service Agent/Night Audit Relief
By Sage Hospitality At , San Francisco, 94102, Ca $28 - $29 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Guest Ambassador - Hotel Landing
By Sage Hospitality Group At Wayzata, MN, United States
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Associates should take initiative to offer assistance or answer questions throughout the hotel.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Meet and greet all guests in all forms of transportation arriving at the hotel.
Guest Service Agent - Limelight Denver
By Aspen Skiing Company At Denver, CO, United States
1 year of guest / customer service skills preferred
Provides excellent customer service to our guests upon check-in
Answer all phone calls in a professional manner, providing accurate information to the caller
Complete all checklist items by end of shift
Conduct pre-assignment of hotel rooms, ensuring accuracy and accommodating special requests if possible
Follows appropriate key handling policy
Guest Service Agent - Fairfield By Marriott Downtown Spokane
By Talentuition At Spokane, WA, United States
Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Match the bucket check to in-house guest ledger report, report discrepancies to Manager.
Minimum of 1-year front office or guest service experience in hotel.
Moderate to advanced computer skills.
Exceptional Customer Service skills in person and over the phone.
Excellent communication skills, both written and verbal.
Guest Service Agent Jobs
By The Westin Jackson At Jackson, MS, United States

Who You Are You love being the person others can rely on, the “go-to”. You’re great at anticipating needs, and others feel like you’re always one step ahead because what they need is done before ...

Guest Service Agent/Night Audit Relief - Hotel Zetta
By Sage Hospitality At , San Francisco, 94103, Ca $28 - $29 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Guest Service Agent Jobs
By Park Lane At , New York, 10019, Ny $27.83 - $37.10 an hour
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Guest Service Manager (Hotel)
By MotorCity Casino At , Detroit, 48201, Mi

Join the best game in town!

Are you looking for a job that will let you use your customer service skills to make a difference? Join our team as a Hotel Guest Service Agent and help us provide exceptional service to our guests!

Overview:

Hotel Guest Service Agents are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. They must be knowledgeable about the hotel’s services and amenities, and be able to answer any questions that guests may have.

Detailed Job Description:

Hotel Guest Service Agents are responsible for greeting guests upon arrival, checking them in and out, and providing them with information about the hotel and its services. They must be able to handle any complaints or requests that guests may have, and be able to provide them with the best possible solutions. They must also be able to handle any payments that guests may need to make, and be able to provide them with accurate information about the hotel’s rates and policies.

What is Hotel Guest Service Agent Job Skills Required?

• Excellent customer service skills
• Ability to multitask
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to handle payments
• Ability to handle complaints and requests
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently

What is Hotel Guest Service Agent Job Knowledge?

• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Experience?

• Previous experience in customer service
• Previous experience in a hotel setting

What is Hotel Guest Service Agent Job Responsibilities?

• Greet guests upon arrival and check them in and out
• Provide guests with information about the hotel and its services
• Handle any payments that guests may need to make
• Handle any complaints or requests that guests may have
• Provide accurate information about the hotel’s rates and policies
• Ensure that guests have a pleasant and comfortable stay