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Director Of Customer Success Jobs

Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Director, Customer Success - Donor Gamete Services
By The Cooper Companies At ,
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Director, Customer Success (Carelinx) – Remote
By Sharecare At , Atlanta, 30305, Ga
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Sr. Director, Customer Success Management
By GE HealthCare At Colorado, United States
Prior experience in leadership roles especially leading Customer Success teams in similar businesses
Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review
Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives
Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes
Director Of Customer Success
By The Juice At Indianapolis, IN, United States
Lead a world-class team - hire, grow, and develop our team of customer success managers
Bachelor's degree or relevant experience in business, communication, marketing, or related field.
Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
Director Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Manager Of Customer Success
By AutoLeap At Atlanta, GA, United States
Work closely with Account Management team to drive pipeline of expansion opportunities and achieve our company upsell goals
Identify and manage churn risk and coach the team closely as they navigate difficult situations
As a Manager, Customer Success you will:
Hire and develop talent while maintaining a collaborative, results-oriented culture
Build and implement scalable processes and systems
Advocate for customer needs to ensure our product adds the most value to our customers by working effectively across the organization
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Manager Of Customer Success
By Tekmetric At Houston, TX, United States
2-4 Years experience managing a team (people management skills)
Directly mentor, support, and oversee a team of Customer Success Managers.
Help attract, recruit, and develop the best Customer Success Managers in the world.
3-5 Years of B2B Customer Success Experience
Experienced managing a team measured on a performance quota.
Experience developing customer health scorecards.
Director, Customer Success (Carelinx) – Remote
By Sharecare At Atlanta, GA, United States
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Regional Director Of Customer Success
By Vangst At Denver, CO, United States
QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES
This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.
Define contacts – managers, Directors, Department, or customer leads or managers.
Define what business we need to be concerned with and how this partnership benefits the company
Field in-person training should be focused on education and adoption utilizing real-world scenarios.
Excellent verbal and written communication skills
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...

Director Of Customer Success
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of product realization, providing outstanding customer experience
10+ years of experience in Customer Success or similar management roles
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Responsible for ensuring all quality and regulatory procedure and requirements are followed by all
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills
Director, Customer Success & Insights
By NielsenIQ At Chicago, IL, United States
Experience leading large teams and managing people managers
Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks
Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
Onboarding, training, and developing team members to elevate delivery against the above accountabilities
8 years' experience in a relevant industry (CPG and/or consulting) – Alcohol Beverage experience a plus
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Vp Of Customer Success (3290)
By NextPath Career Partners At California, United States
10+ years of experience in services in a Customer Success/Account Management capacity.
Experience building and scaling a customer success program from scratch.
2+ years of experience working with Salesforce.com ChurnZero (nice to have)
Excellent verbal and written communications skills with the ability to translate complex projects or datasets into meaningful analysis for all audiences
Strong analytical skills and exceptional attention to detail
Help define and evolve global processes, materials and tool experiences to maximize efficiency and reduce customer effort
Vp Of Customer Success
By Jobot At Jersey City, NJ, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Vp Of Customer Success
By Jobot At Atlanta, GA, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop