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Director Of Customer Success Jobs in Union, Arkansas

Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Avp Of Customer Success
By Pentera At United States
Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management.
Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets.
Exceptional communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges.
Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals.
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director, Customer Success - Donor Gamete Services
By CooperSurgical At United States
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Manage a team of customer success managers, providing guidance, support, and ongoing professional development.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Director-Customer Success Jobs
By Innovaccer At United States
Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.
Manage the overall budget and adherence to schedule.
Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets.
Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
Experience in leading delivery/engineering teams in a technology company is a strong plus
Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
Global Director, Customer Success
By Elixir Technologies At United States
Manage escalations from your direct reports and follow a methodical escalation process to appropriate leadership
Maintain the team’s technical excellence and high-quality communication and service skills, and identify opportunities for continuous improvement
Familiarity and comfort with a remote and/or hybrid working model
Drive value for global customers by identifying business goals and building strategic roadmaps as a trusted advisor
Drive adoption of the Elixir platform in existing accounts
Drive revenue, retention, up/cross-sell, and acquisition targets under the direction of the Global Vice President of Sales (GVPS)
Director Of Customer Success (Remote, Higher Education, Saas)
By BlackBeltHelp At United States
Recruit experienced leaders for each functional role
Align with Finance around measurement and forecasting
10+ years experience in leading customer-facing organizations
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Excellent communication and presentation skills
Director, Customer Success Jobs
By Feedonomics At United States
10+ years experience leading customer success or account management teams in a global, 24x7 environment
Experience with management of email, phone, ticket, and chat queues
4+ years of experience as a people manager or in a team lead role
Strong behavioral coaching style with emphasis on time management, personal accountability, and objective-based career growth
Superior knowledge of the commerce ecosystem and enterprise merchant and agency use cases to manage global omnichannel commerce programs
Provide mentoring and coaching to Managers on the team
Customer Success Director Jobs
By Lucidworks At United States
Excellent relationship building and relationship management skills,
Strong analytical skills, efficient time management skills, strong ability to prioritize customer and internal needs
Minimum Education- Bachelor's Degree Communications/Marketing or equivalent experiences
Own and manage customers’ relationships with Lucidworks, encompassing cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities.
Analyze customer data and improve customer experience.
Manage and resolve customer requests and complaints.
Director - Customer Success - Vault
By Veeva Systems At United States
Lead and manage the customer success team, including hiring, training, and development
10+ years of experience in customer success, sales, or a related field
5+ years of experience with enterprise software.
Strong leadership and interpersonal skills
Excellent communication skills; written, verbal, and formal presentation
Strong analytical and problem-solving skills
Manager Of Customer Success
By Lattice At United States
Manage a team of individual CSMs, responsible for their professional growth and development
You have 3+ years of experience directly managing a team with a proven track record of meeting and exceeding established goals.
Experience working with Salesforce, Zendesk, Jira, and Gainsight is a plus
Maintain a culture of celebration and learning while driving tangible business results
Inspect process and capitalize on opportunities to create efficiencies and/or drive better outcomes
Set the direction for the team to align to the broader organizational strategy
Head Of Customer Success
By Bionic At United States
Deep go-to-market knowledge and well-developed process management skills
5+ years of management experience in leading customer-facing B2B Saas startups
Ability to deal with ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
Manage objectives and key results of the services global organization
Ability to recognize opportunity and roll out new service offerings
Ideally combined background of post-sale and sales experience
Senior Director Of Customer Success - Commercial Enterprise
By Sayari | Commercial Risk Intelligence At United States
7 + years in a sales or account management role at a B2B SaaS company
2+ years in a people management role at SaaS company preferred
Strong organizational skills and ability to manage complex projects with tight deadlines
Experience in Risk & Compliance preferred, but not required
Strong written and verbal communication skills
Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
Director Of Customer Success
By frenter At United States
Frenter is a Cloud based all-in-one SaaS and HaaS automated asset management tool for construction equipment businesses.
Act as liaison with finance and other key stakeholders to drive investment decisions
Standardize Customer Success Manager (CSM) onboarding and training on new features/functionality.
You have 3+ years of experience in a Support Leadership, Consulting, Coaching, teaching, technical or Operations role
You have 3+ years of experience in construction, equipment rental, heavy equipment or construction technology industry.
You have superb communication and problem-solving skills
Director, Customer Success (West)
By Red Canary At United States
10+ years’ experience in Customer Success leadership roles
Experience leading various segments within Customer Success (ex: Enterprise, SMB, etc.)
Be fanatical about creating great experiences, both for our customers and for Red Canary
Bachelor’s degree or equivalent experience preferred
Do what’s right for the customer
Lead several teams of CSMs across segments, and/or within a Western geographic region
Director, Customer Success (East)
By Red Canary At United States
10+ years’ experience in Customer Success leadership roles
Experience leading various segments within Customer Success (ex: Enterprise, SMB, etc.)
Be fanatical about creating great experiences, both for our customers and for Red Canary
Bachelor’s degree or equivalent experience preferred
Do what’s right for the customer
Lead several teams of CSMs across segments, and/or within a Eastern geographic region

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop