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Director Of Customer Success Jobs in Illinois

Manager Of Customer Success
By LuxCreo At Chicago, IL, United States
In-depth knowledge of both hardware and software diagnostic techniques.
Excellent communication and leadership skills.
Experience with 3D printing preferred.
Excellent problem-solving and communication skills.
Competitive salary and benefits package.
Designing processes for customer feedback.
Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Director, Customer Success & Insights
By NielsenIQ At Chicago, IL, United States
Experience leading large teams and managing people managers
Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks
Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
Onboarding, training, and developing team members to elevate delivery against the above accountabilities
8 years' experience in a relevant industry (CPG and/or consulting) – Alcohol Beverage experience a plus
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Director Of Customer Success
By Purchasing Platform, Inc. At Chicago, IL, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Responsible for performance management and associated metrics and expectations for the team
Define and drive customer outcomes, product adoption and customer experience
Excellent communication and interpersonal skills - able to build trust and work well with a diverse group both internally and externally
Proven experience building out CS process, structure, tasks and deliverables, including implementing and championing the launch of a CRM
Demonstrated ability to lead CSMs and successfully manage teams across cultures, lines of business, and geographies

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop