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Director Of Customer Success Jobs in New York

Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Vp Of Customer Success
By Jobot At Brooklyn, NY, United States
Proven experience in customer facing sales, specifically within the higher education sector.
Exceptional leadership skills with the ability to manage and inspire a diverse team.
Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.
A minimum of 10 years of experience in leading customer facing organizations
Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
Experience with data-driven decision making and quantitative analysis.
Customer Success Director Jobs
By CyberCoders At New York, NY, United States
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Manager Of Customer Success
By PartsBase Inc. At Florida, United States
Sales experienced focused in account management or customer success
Create & maintain a high-performance account management sales team
Minimum 3+ years’ experience of B2B sales leadership in sales related industry and/or SAAS preferred, overseeing a team of account managers
BA/BS degree preferred or equivalent field sales work experience
Collaborative leader who serves as a player/coach to help a geographically distributed team consistently meet goals in a virtual environment
Create and execute a strategic sales plan for team that aligns to organizational goals
Head Of Customer Success
By Wilson Grey At New York, United States
Help grow, develop, and manage a high-performing CS team that consistently exceeds targets
Proven experience in SaaS Customer Success with an early-stage or high-growth business
Collaborative approach to working with other departments in the quest to provide the best possible customer experience
Experienced in the use of CRMs and CMS (e.g. Hubspot, etc.)
Health & wellness benefits package
Ensure customers love using our client’s product as an essential component of their marketing stack
Head Of Customer Success
By Anyword At New York, NY, United States
Coach, mentor, and lead customer success managers in developing consultative and solution-based account skills
Comfortable with the primary customer management tools
Direct management of a small team.
Mentorship passionate and dedicated management
Ideal for a senior/lead CS who seeks to advance into a management role at a fast-growing company.
5+ years of hands-on experience in a customer-facing role at a rapidly growing SaaS company (B2B or B2C)
Director Of Customer Success
By ISI Technology At Buffalo-Niagara Falls Area, United States
Ensure our customers receive a best-in-class experience post-sale.
Work with implementation specialists to strategize and work through complex implementation hurdles that arise.
Develop business processes for the implementation and support teams to ensure high quality service is being delivered efficiently.
Director, Customer And Scaled Success
By Handshake At New York, NY, United States
1+ year of second-line leadership experience (managing team managers)
7+ years in Customer Success or Account Management working with the mid-market segment
Work closely with cross-functional partners like Sales, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
5+ years of people leadership experience; passion for coaching and people development
Tangible and specific experience delivering effective customer-facing digital programs
Excellent content creation (with broad range of mediums and formats) and writing skills
Manager Of Customer Success
By AllWork At New York City Metropolitan Area, United States
* Previous experience working in Customer Success and or Account Management, ideally in a startup environment
* Strong written and verbal communication skills
* Interface directly with business customers and build relationships based on providing excellent and reliable services
* Learn our software for customer onboarding, trainings and sales demos
* Ensure retention and satisfaction of all customers
* Communicate customer issues and work with internal teams to build product solutions
Director, Customer And Community Success
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based - Florida Residency Required
Director, Customer And Community Success (Southeast)
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based
Director, Customer Success Jobs
By Thalo Labs At New York, NY, United States
Own the day-to-day and end-to-end customer experience and relationship post contract signing
You excel at successfully managing multiple customer engagements and relationships at different stages of the implementation process
You are extremely organized, process driven, and highly successful at managing changing priorities.
You are excited to build a function from the ground up and have done this before.
Become deeply familiar with our customers’ business needs and how our value proposition solves their immediate and long term problems
Health, dental and vision subsidized up to 50% by Thalo Labs
Director Of Customer Success
By Keyideas | Trusted Advisers At Florida, United States
Demonstrated leadership abilities and experience managing teams.
Manage and mitigate risks in client situations, exercising sound judgment and critical thinking.
Proven experience in developing and maintaining high-performing customer service operations.
Excellent problem-solving skills and the ability to analyze complex situations.
Exceptional communication and collaboration skills.
We are an equal-opportunity employer and welcome candidates from all backgrounds and experiences to apply.

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop