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Customer Success Director Jobs

Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Director, Customer Success - Donor Gamete Services
By The Cooper Companies At ,
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At New York, NY, United States

Exciting Opportunity: Director, Customer Success Salary Range: Competitive salary ranging from $160,000 to $170,000 per year base, with potential for higher compensation for Senior Director ...

Director, Customer Success (Carelinx) – Remote
By Sharecare At , Atlanta, 30305, Ga
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Sr. Director, Customer Success Management
By GE HealthCare At Colorado, United States
Prior experience in leadership roles especially leading Customer Success teams in similar businesses
Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review
Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives
Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes
Director Of Customer Success
By The Juice At Indianapolis, IN, United States
Lead a world-class team - hire, grow, and develop our team of customer success managers
Bachelor's degree or relevant experience in business, communication, marketing, or related field.
Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
Director Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Director, Customer Success (Carelinx) – Remote
By Sharecare At Atlanta, GA, United States
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Regional Director Of Customer Success
By Vangst At Denver, CO, United States
QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES
This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.
Define contacts – managers, Directors, Department, or customer leads or managers.
Define what business we need to be concerned with and how this partnership benefits the company
Field in-person training should be focused on education and adoption utilizing real-world scenarios.
Excellent verbal and written communication skills
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...

Success Manager Director - Slack
By Salesforce At San Francisco, CA, United States
Consider program management a strength and have experience using joint sponsorship to complete deadlines within a complex organization
12-15+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred
This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence
Experience implementing and supporting large scale technology solutions at Fortune 500 companies
Growth minded, with experience driving expansion in accounts and identifying new opportunities for growth
Bachelor’s Degree, or equivalent years of experience
Director Of Customer Success
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of product realization, providing outstanding customer experience
10+ years of experience in Customer Success or similar management roles
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Responsible for ensuring all quality and regulatory procedure and requirements are followed by all
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills
Director, Customer Success & Insights
By NielsenIQ At Chicago, IL, United States
Experience leading large teams and managing people managers
Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks
Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
Onboarding, training, and developing team members to elevate delivery against the above accountabilities
8 years' experience in a relevant industry (CPG and/or consulting) – Alcohol Beverage experience a plus
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Director, Customer Success (Travel & Hospitality)
By Revenue Analytics, Inc. At Atlanta, GA, United States
8+ years of customer‐facing experience in technology, product management, or consulting
2+ years of management experience in a leadership role
2+ years of industry experience in Travel, Hospitality, or Revenue Management
Refined presentation skills with experience communicating complex concepts to a diverse audience
Exceptional leadership skills and ability to manage multiple diverse projects and teams
Creative analytical capabilities and problem‐solving skills
Director, Customer Success - Donor Gamete Services
By CooperSurgical At United States
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Manage a team of customer success managers, providing guidance, support, and ongoing professional development.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics