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Customer Success Director Jobs in Cass, Texas

Director, Customer Success (Travel & Hospitality)
By Revenue Analytics At , Atlanta
8+ years of customer‐facing experience in technology, product management, or consulting
2+ years of management experience in a leadership role
2+ years of industry experience in Travel, Hospitality, or Revenue Management
Refined presentation skills with experience communicating complex concepts to a diverse audience
Exceptional leadership skills and ability to manage multiple diverse projects and teams
Creative analytical capabilities and problem‐solving skills
Director, Customer Success (Carelinx) – Remote
By Sharecare At , Atlanta, 30305, Ga
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Director Of Workforce Management, Customer Success- Seattle Or Us Remote
By Remitly At , Seattle, 98101 $160,000 - $200,000 a year
People management skills with experience building high-performing teams.
Experience (8+ years) in workforce management, capacity planning, or operations management in a customer success environment.
Continuing education and corridor travel benefits
Develop and implement a comprehensive workforce management strategy aligned with customer success goals.
Establish performance metrics and monitor workforce management performance against established targets.
Create comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
Sr. Director, Customer Success Management
By GE HealthCare At Colorado, United States
Prior experience in leadership roles especially leading Customer Success teams in similar businesses
Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review
Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives
Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes
Director Of Customer Success And Support
By itopia At Dallas, TX, United States
6+ years of experience in customer success, account management, or customer support, preferably in a B2B SaaS environment
Experience implementing leading Customer Success Management platforms and systems
1. Leadership and Team Management
In addition, itopia offers competitive Total Reward packages, including compensation, and benefits.
Build, mentor, and manage a high-performing customer success and support team to achieve business objectives and customer satisfaction goals
Provide guidance, training, and ongoing support to enable the team to deliver exceptional customer experiences and provide effective support
Director, Customer Success Jobs
By Inovalon At Bowie, MD, United States
Minimum of 10 years of overall experience, 8 years of customer relationship/account management experience, preferably in healthcare industry;
Demonstrated ability of successfully manage complex, enterprise partnerships;
Proven experience in successfully leading, as the primary contact, customer negotiations to include renewal and expansion opportunities;
Problem solving skills and strong communication and interpersonal skills;
Demonstrated ability to capture, understand, manage, and resolve questions and issues; and
Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company.
Customer Success Director- Saas
By Onna At Austin, TX, United States
Experience implementing and supporting large scale technology solutions at Fortune 500 companies.
Home-office setup budget so you can create your ideal remote workspace.
Monthly stipend to support working from home
Customer Success Director (Saas - Remote US)
Company benefits with you in mind
Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
Sr. Director Of Customer Success
By Avant-garde Health At Greater Boston, United States
Healthcare delivery or management consulting experience with a focus on analytics, strategy, and change management.
Demonstrated collaboration, project management, and problem-solving skills.
Act as a key point of contact and manage a portfolio of customers.
Manage two CS team members, leading daily huddles, providing feedback, and conducting reviews.
Excellent executive-level presentation and communication skills.
Experience in sales and contract negotiations a plus.
Senior Director, Customer Success
By Searchspring At San Antonio, TX, United States
Recruit experienced leaders for each functional role
Align with Finance around measurement and forecasting
10+ years experience in leading a customer success organization in a SaaS business. Ecommerce experience preferred.
Ability to manage influence through persuasion, negotiation, and consensus building
Excellent communication and presentation skills
Voluntary benefits, including critical illness, accident insurance, legal services, and pet insurance
Director Of Customer Success
By weavix At Wichita, Kansas Metropolitan Area, United States
Oversee project management of enterprise onboardings.
Research, design and rollout an industry-class Learning Management System (LMS) that enables clients and internal teams.
Partner with Sales, and Field Operations to improve cross-team performance and ensure a seamless deployment and improve the customer experience.
Develop structured client training program that enables seamless rollouts, early adoption, and ongoing success.
Work in collaboration with the existing CS team and operations leadership to develop, document and implement a structured client onboarding program.
Work in collaboration with marketing, operations, and engineering to build a defined, structured, detailed adoption plan for each persona/industry.
Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Director, Customer Success Manager
By Mastercard At Waco Area, United States
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Director, Operations And Customer Success - Usa
By D2L At Maryland City, MD, United States
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Director Of Customer Success And Operations
By Amico Lane At Washington DC-Baltimore Area, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Of Customer Success, K-12 Edtech (Us)
By Partner in Publishing At , Remote
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Keywords: K-12 EdTech leadership team innovation growth optimization collaboration start-up metrics engagement
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics