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Customer Success Director Jobs in Illinois

Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Director, Customer Success & Insights
By NielsenIQ At Chicago, IL, United States
Experience leading large teams and managing people managers
Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks
Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
Onboarding, training, and developing team members to elevate delivery against the above accountabilities
8 years' experience in a relevant industry (CPG and/or consulting) – Alcohol Beverage experience a plus
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Director Of Customer Success
By Purchasing Platform, Inc. At Chicago, IL, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Responsible for performance management and associated metrics and expectations for the team
Define and drive customer outcomes, product adoption and customer experience
Excellent communication and interpersonal skills - able to build trust and work well with a diverse group both internally and externally
Proven experience building out CS process, structure, tasks and deliverables, including implementing and championing the launch of a CRM
Demonstrated ability to lead CSMs and successfully manage teams across cultures, lines of business, and geographies

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics