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Customer Success Director Jobs in New York

Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At New York, NY, United States

Exciting Opportunity: Director, Customer Success Salary Range: Competitive salary ranging from $160,000 to $170,000 per year base, with potential for higher compensation for Senior Director ...

Customer Success Director Jobs
By CyberCoders At New York, NY, United States
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Sr. Director, Employee Success
By Talvana At New York, NY, United States

Our mission: to eliminate every barrier to mental health. Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically ...

Senior Director, Customer Success
By Staffbase At New York City Metropolitan Area, United States
Exceptional time management skills, with the ability to prioritize and operate effectively under strict deadlines.
Optimize the customer lifecycle in your territory, from kickoff through onboarding to growth, ensuring a seamless and valuable customer experience.
Manage and lead an efficient and focused customer success team, including recruitment, onboarding, coaching, and fostering collaboration.
5+ years of experience leading customer-facing organizations, with a proven track record of driving customer success and revenue growth.
Strong influencing and negotiation skills, with the ability to build consensus and drive action across teams.
Ideally, a combined background of post-sale and sales experience, enabling a holistic understanding of customer needs and revenue drivers.
Director Of Customer Success
By ISI Technology At Buffalo-Niagara Falls Area, United States
Ensure our customers receive a best-in-class experience post-sale.
Work with implementation specialists to strategize and work through complex implementation hurdles that arise.
Develop business processes for the implementation and support teams to ensure high quality service is being delivered efficiently.
Director, Customer And Scaled Success
By Handshake At New York, NY, United States
1+ year of second-line leadership experience (managing team managers)
7+ years in Customer Success or Account Management working with the mid-market segment
Work closely with cross-functional partners like Sales, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
5+ years of people leadership experience; passion for coaching and people development
Tangible and specific experience delivering effective customer-facing digital programs
Excellent content creation (with broad range of mediums and formats) and writing skills
Director, Customer And Community Success
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based - Florida Residency Required
Director, Customer Success Operations
By TheGuarantors At New York, United States
Scope out requirements and manage projects and timelines for each systems initiative
Use technology to support internal users ability to provide an excellent customer experience, while continuously seeking to increase efficiency
Minimum of 4+ years of experience with HubSpot, expertise in building CRM workflows required
Ability and interest to work cross-functionally across product, engineering, finance and marketing teams
HubSpot Administrator Developer or willingness to obtain certification upon hire
Knowledge of SQL strongly preferred
Director, Customer And Community Success (Southeast)
By Unite Us At Florida, United States
At least 6+ years of experience in healthcare, social care, or public health industries
At least 2 + years of leadership experience managing high performing teams with great results
Strategy development experience in a complex environment, coupled with an ability and willingness to flex as a player when needed
Natural leadership and networking abilities - you are a people person with servant leadership mentality and a growth mindset
Demonstrated initiative, problem-solving skills, solid judgment, and accustomed to acting with a sense of urgency
This position is remote, U.S. based
Director, Customer Success Jobs
By Thalo Labs At New York, NY, United States
Own the day-to-day and end-to-end customer experience and relationship post contract signing
You excel at successfully managing multiple customer engagements and relationships at different stages of the implementation process
You are extremely organized, process driven, and highly successful at managing changing priorities.
You are excited to build a function from the ground up and have done this before.
Become deeply familiar with our customers’ business needs and how our value proposition solves their immediate and long term problems
Health, dental and vision subsidized up to 50% by Thalo Labs
Director Of Customer Success
By Keyideas | Trusted Advisers At Florida, United States
Demonstrated leadership abilities and experience managing teams.
Manage and mitigate risks in client situations, exercising sound judgment and critical thinking.
Proven experience in developing and maintaining high-performing customer service operations.
Excellent problem-solving skills and the ability to analyze complex situations.
Exceptional communication and collaboration skills.
We are an equal-opportunity employer and welcome candidates from all backgrounds and experiences to apply.

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics