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Customer Success Associate Jobs

Customer Success Associate - Epocrates
By athenahealth At United States
1+ years of specific experience in pharma account management or marketing agency experience is highly preferred
Manage and present timelines and status reports for assigned projects (inclusive of contract, campaign, financial, and performance data).
Manage a high volume of projects under tight deadlines with the ability to prioritize/time manage.
1+ years of professional experience
Excellent organization and documentation skills
Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
Customer Success Associate Jobs
By Oasis Financial At Rosemont, IL, United States
• 1-2 years of experience in a high-volume call center environment
• 1-2 years of relevant sales experience
• Experience using online chat in a high-volume call center
• Excellent interpersonal, verbal, and written communication skills required
• Provide excellent customer support through effective online chat communications
• Meet customer service goals and key performance call center metrics while working accurately and efficiently
Program Success Associate Jobs
By Tuition.io At United States
Organized and resourceful with great time-management skills
Knowledge of Tuition Reimbursement or other educational benefits
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
Excellent verbal and written communication skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Customer Success Associate Jobs
By TalentEi At Detroit, MI, United States
·2+ years of experience in customer success/account management, sales, consulting, project management or other customer facing roles.
·Promote the value of the product through positive customer experience.
·Work closely with Implementation team to ensure seamless customer experience.
·Manage ongoing status reporting and task completion for ongoing clients.
·Enthusiasm for technology and innovation a must. Previous tech experience preferred (SaaS, software most preferred).
·Strong business writing skills, particularly the ability to capture salient ideas in a concise manner.
Associate Customer Success Specialist
By LaSalle Network At Denver, CO, United States
Build AI coach stories to customer requirements
Participate in weekly Customer Success meetings supporting account leaders, clarifying and documenting customer requirements, and solving customer needs
1+ years of experience in professional customer service experience
Associate Customer Success Specialist Responsibilities:
Associate Customer Success Specialist Requirements:
Work with Implementation Specialists on screen simulations
Associate Customer Success Manager
By Bitsight At Raleigh, NC, United States
Collect vendor feedback and work with Product Management to preemptively solve product issues
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote
Manage vendor issues and satisfaction like a continuous project
1+ years of experience preferred
We invented the cyber ratings industry in 2011
Over 3000 customers trust Bitsight
Customer Success And Commercial Associate
By MediView XR, Inc. At Greater Cleveland, United States
Exemplary planning and time management skills
Implement and manage a customer service process to address sales quotes, customer responses, service incidents and escalation
Manage CRM integration and automation as well as data input and reports
2-3 years experience in administrative assistant, customer success, customer support, or similar role in the medical device industry
Strong verbal, written, and organizational skills.
Act as the point of contact for customer service and commercial inquiries
Customer Success Associate Jobs
By Propel, Inc At Brooklyn, NY, United States
Strong problem-solving, project management, and analytical abilities
Competitive compensation (including equity) and excellent benefits
A remote-first working environment with an HQ in Brooklyn and satellite offices in San Francisco and Salt Lake City
Deliver a world-class customer experience for assigned accounts by following Propel's Customer Success standards and best practices
Provide a seamless onboarding experience for new customers as they transition from Business Development and move from pilot to sustained partnership
Identify opportunities to improve internal tools, processes, and our advertising product offering
Customer Success Associate Jobs
By Canvas Medical At San Francisco, CA, United States
A minimum of three years of customer-facing or project management experience in a healthcare setting
Learning and staying updated: Keeping up with product updates, industry trends, and customer successbest practices to improve your knowledge and skills
Assisting senior team members: Supporting the more experienced members of the customer success team in their projects and initiatives
Experience for a healthcare technology startup or other SaaS-based company
Strong communication skills, both verbal and written.
Helping new customers get started: Assisting new customers in understanding and using the product or service effectively
Customer Success Associate Jobs
By Willow At Boston, MA, United States
Identify and spearhead improvements to client experience to drive growth
Translate customer feedback into Willow product requirements
You have 2-3 years of experience in a financial services/fintech/wealthtech client service role
You have excellent interpersonal communication skills
You are committed to improving every client’s experience
Greater Boston area preferred, but open to candidates in other locations with strong industry experience.
Customer Success Associate Jobs
By Carson At New York, NY, United States
Strong interpersonal skills, multitasking abilities, and organizational skills
1-3 years of professional customer service experience
Experience working at a startup or SAAS company
Provide support to end users via email and phone and be able to understand and resolve their needs
Collaborate with the development team to identify, reproduce, and report bugs until a resolution is found
Lead walkthroughs of the Carson software and setup for new clients and end users
Customer Success Associate - Central/East
By Samsara At United States
2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience assisting or working with technical products
Solutions-oriented with strong problem solving skills
Experience serving and partnering with large-scale business solutions at Fortune 500 companies
Minimum requirements for the role:
Customer Success Associate Jobs
By Phoenix Haus At Grand Junction, CO, United States
Excellent organizational, time management, and follow-up skills
Benefits include medical, dental, vision, 401k, PTO & holidays
Study product information to acquire professional knowledge.
Excellent verbal and written communications skills
Experience working with CRMs and/or online client databases
Strong listening and presentation skills
Associate Customer Success Manager
By ServiceNow At San Diego, CA, United States
Identify criteria for assisting your customers by using Artificial Intelligence in the Impact Digital Experience
2+ years of related work experience; OR equivalent work experience
Apply proficient knowledge of standard principles, theories, concepts and techniques
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Promote ServiceNow customer success stories and processes
Customer Success Associate | Part Time | Remote
By Eventeny At United States
Customer Success Associate | Part Time | Remote
● Write, review, edit, and update content for our knowledge base.
● 1+ years experience in a customer support or customer success role.
● Basic knowledge of photo editing software such as Canva, Adobe Photoshop or Illustrator.
● Excellent communication and proofreading skills with a strong attention to detail.
Please apply online on our careers page: https://www.eventeny.com/about/careers/
Customer Success Associate Jobs
By PrimePay At West Chester, PA, United States
Strong time-management, organization, and problem-solving skills
1-2 years SaaS technology account management experience
Scalable account management experience a plus (300+ Accounts)
Demonstrated time management and prioritization skills
Experience in a fast-paced environment with the ability to manage multiple tasks and priorities
Bachelor’s Degree or its equivalent in education and experience
Customer Success Associate (Part-Time)
By Eventeny At Chicago, IL, United States
Write, review, edit, and update content for our knowledge base.
1+ years experience in technical writing, the software startup industry, or comparable form of writing experience.
1+ years experience in a customer support or customer success role.
Basic knowledge of photo editing software such as Canva, Adobe Photoshop or Illustrator.
Excellent communication and proofreading skills with a strong attention to detail.
Answer customer support questions via email (primarily), phone (rarely), and occasionally other channels.
Customer Success Operations Associate
By athenahealth At United States
2 years of related professional experience (Customer Support, Customer Success, Project Management, Change Management, Operations, Implementation/Onboarding) 
Ensure a delightful customer experience through our operational support 
Work with the athenaIT team to define business requirements for enhancements and additions to operational infrastructure 
Ensure the timeliness and accuracy of operational activities supported by the Customer Success Strategy and Operations team 
Support the maintenance and data integrity of key systems (Salesforce, Cornerstone, Cloud Coach, etc.) 
Demonstrate process ownership and expertise in managing operational processes 
Entry Level Customer Success Associate
By Turn2Partners At North Carolina, United States
Proven experience in reading comprehension, extracting key information, and summarizing complex content effectively.
Receive and review customer complaints in various formats, such as written feedback, recorded calls, and transcribed audio files.
Carefully examine the complaints to identify the primary issue(s) raised by the customer.
Conduct in-depth analysis of the identified issues to determine their root causes and contributing factors.
Bachelor's degree from an accredited university. Advanced degrees are a plus.
Familiarity with customer analytics and the ability to derive actionable insights from customer feedback data.
Customer Success Associate Jobs
By Wolters Kluwer At Dallas, TX, United States
Strong organizational, time management and multi-tasking skills
Preferred Knowledge, Skills or Abilities:
Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
Ability to absorb product knowledge quickly and process information to apply to customer needs
Experience generating add-on sales revenue preferred

Are you passionate about helping customers succeed? We are looking for a Customer Success Associate to join our team and help our customers reach their goals. If you have a knack for problem-solving and a drive to make a difference, this could be the perfect job for you!

Overview:

A Customer Success Associate is responsible for ensuring customer satisfaction and loyalty by providing excellent customer service and support. They are the primary point of contact for customers and are responsible for resolving customer inquiries and complaints, providing product information, and helping customers with product and service issues.

Detailed Job Description:

A Customer Success Associate is responsible for providing excellent customer service and support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries and complaints, providing product information, and helping customers with product and service issues. They must be able to effectively communicate with customers and build relationships with them. They must also be able to identify customer needs and provide solutions.

What is Customer Success Associate Job Skills Required?

• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to handle customer complaints and difficult situations

What is Customer Success Associate Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings

What is Customer Success Associate Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Knowledge of customer service software and tools

What is Customer Success Associate Job Experience?

• Previous customer service experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software and tools

What is Customer Success Associate Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide product information and help customers with product and service issues
• Identify customer needs and provide solutions
• Build relationships with customers
• Monitor customer satisfaction and loyalty
• Maintain customer records and update customer information in the CRM system
• Follow up with customers to ensure their satisfaction