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Customer Experience Team Lead Jobs

Customer Experience Lead Jobs
By Legrand, North America At St Louis, MO, United States
Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
Basic fabrication, assembly and electronics skills such as but not limited to Sheetmetal fabrication, welding, drilling, punching and soldering.
Support customer directly with post sales installation, service & technical questions.
Support Inside sales with both pre and post sales questions and issues.
Evaluation, testing and root cause analysis of returned, defective and site issues.
Support production / manufacturing by assisting in quality issues during builds and well as post shipment issues.
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Online Customer Experience Team - Remote
By DriveTime At Glendale, AZ, United States
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona and Texas. classes starting every 2 wks.
Sr Team Leader Of Customer Experience
By Teleperformance At , El Paso, 79936, Tx
Solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Perform other related duties and assignments as required and as assigned by supervisor or manager
College degree preferred or equivalent work experience required
Minimum 2 years call center supervisory experience in high paced customer focused environment
Skilled in determining why and how tasks should be attempted and their effective completion
Customer Experience Lead Rep Supervisor
By Patagonia, Inc At , Remote $29.50 - $36.50 an hour
Experience with rolling out new initiatives and with change management.
Process payroll and support the Workforce Management team with schedule management.
Develop and manage an internal infrastructure with systems, programs, reporting, and business updates for a well-ordered operation and exceptional customer experience.
Work with People & Culture and Benefits to support team members.
Proven leader with the ability to motivate others to deliver exceptional customer experiences through support, coaching, and development.
Skilled at dealing with ambiguity and demonstrated flexibility in a changing work environment.
Team Lead Customer Operations
By KPS Global LLC At Fort Worth, TX, United States
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Associate Degree preferred, will consider experience in lieu of
2 years’ experience in Customer Service with estimating in engineered to order product.
Ability to set clear expectations and hold others accountable
Team Performance Leader - Customer Experience
By Protective Industrial Products At Latham, NY, United States
Work closely with the Manager of Customer Experience to identify and meet key metrics.
Implement support plans for overall department operations to meet service level objectives, quality goals, and management of day-to-day order processing.
With Manager oversight, conduct annual performance review, and facilitate appropriate performance management
Superior interpersonal skills and ability to resolve conflict effectively.
Possess excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the PIP organization.
Strong organizational, prioritization and delegation skills.
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Chicago, IL, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By Raley's Supermarkets At , Roseville, 95747, Ca $25.61 an hour
Scholarship opportunities for continued education
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
A Customer Service Team Leader responsibilities include
Team Lead, Customer Resolutions
By Ocwen Financial At , Saint Croix, Vi
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations.
Well organized with strong time management skills.
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
To perform this job successfully, an individual must have the following education and/or experience:
Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
Experience in a leadership capacity preferred
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Customer Service Team Lead
By Humans Doing At Atlanta, GA, United States
1-2 years experience as Team Lead/Manager in a call center.
Prepare, compile, and sort documents for mail received
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Scan and upload documents with communication in debt counseling and or Bankruptcy
Benefits Specialist - Customer Experience Team
By Healthee At New York City Metropolitan Area, United States
Salary 60-70K will be determined based on the experience level and Healthee’s development track.
Educate our users on their health benefits.
2 years of relevant professional experience preferably in healthcare, health insurance, or care navigation.
Nurse education - an advantage
Excellent interpersonal skills and the ability to multitask
Working knowledge of general medical and insurance terminology in both English and Spanish- an advantage
Customer Experience Lead Jobs
By DraftKings Inc. At Las Vegas, NV, United States
Intermediate PC skills with working knowledge of spreadsheets and reports.
Manage the support queues (email, chat, social, etc.) to ensure we meet KPIs as defined.
Strong desire to teach and coach a team to deliver quality customer experience.
Demonstrate the ability to manage multiple tasks, while effectively focusing on priority issues.
Bachelor's degree or equivalent work experience.
Provide continual evaluation of processes and procedures. Suggest methods to improve operations, efficiency, and service to both internal and external customers.
Online Customer Experience Team - Remote
By DriveTime At Phoenix, AZ, United States
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona. classes starting every 2 wks.
Customer Experience Lead-Jersey Gardens Pink
By Victoria's Secret At , Elizabeth, 07202, Nj
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
1 year of retail experience preferred
A Victoria’s Secret & Co Customer Experience Lead
All Store Leadership Team responsibilities include:
Online Customer Experience Team - Remote
By DriveTime Automotive Group, Inc. At , Mesa, 85209, Az
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona. classes starting every 2 wks.
Customer Experience Team Member
By LuckyGunner.com At , Waco, Tx $12 - $15 an hour
You understand that exceptional user experiences must be created in every single interaction with a customer; and
You recognize that a consistently exceptional user experience is a valuable contribution to the value of a brand.
knowledge of firearms and ammunition is required for this job
You eat, sleep, and breathe service (not average service – instead, think Zappos, Starbucks, & Amazon);
Customer Experience Team Lead
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Customer Experience Lead Jobs
By Homez At New York, NY, United States
Ability to work under pressure, multitask, prioritize and manage time effectively.
Strong problem-solving/troubleshooting and communication skills with the different departments.
Exceptional interpersonal skills, a real team player.
Previous work experience in customer service - an advantage.
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction.

Are you a customer experience enthusiast looking to lead a team of passionate professionals? We are looking for a Customer Experience Team Lead to join our team and help us create an exceptional customer experience. You will be responsible for leading and motivating a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer service, we want to hear from you!

Overview The Customer Experience Team Lead is responsible for leading a team of customer service representatives in providing exceptional customer service to customers. The Team Lead is responsible for ensuring that customer inquiries are answered in a timely and professional manner, and that customer satisfaction is maintained. The Team Lead is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. Detailed Job Description The Customer Experience Team Lead is responsible for leading a team of customer service representatives in providing exceptional customer service to customers. The Team Lead is responsible for ensuring that customer inquiries are answered in a timely and professional manner, and that customer satisfaction is maintained. The Team Lead is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Lead will also be responsible for developing and implementing customer service policies and procedures, and for ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Business Administration, Customer Service, or related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a leadership role
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Knowledge of customer service metrics and performance indicators
• Knowledge of customer service best practices
Job Experience
• At least 3 years of experience in customer service
• At least 1 year of experience in a leadership role
• Experience in developing and implementing customer service policies and procedures
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service performance
Job Responsibilities
• Lead a team of customer service representatives in providing exceptional customer service
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