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Vice President Customer Operations Jobs

Vice President, Customer Success
By Tandem At California, United States
10+ years of experience leading customer success or account management preferably in the Saas Cyber Security Industry
Lead and mentor a team of customer success managers to ensure consistent delivery of best-in-class customer experiences
Develop and maintain customer success metrics and regularly report on progress to senior management
Strong leadership skills with experience creating, managing, and mentoring teams
Excellent written and verbal communication skills, with experience communicating effectively with senior leadership and customers
Strong analytical skills and experience with data-driven decision-making
Vice President Customer Operations
By Oracle At United States

Which includes being a United States Affirmative Action Employer

Vice President Operations- Property
By DUAL North America At Naples, FL, United States
Job Requirements (education, experience, skills):
· Assist with execution of strategic plans established by executive management.
· General oversight of Business Process Outsourcing (BPO) that will be managed by Operational Supervisors.
· Manage and complete projects as needed.
· Perform other related duties to benefit the mission of the company.
· Strong insurance knowledge, particularly with respect to MGAs
Vice President Operations Jobs
By Rung for Women At Greater St. Louis, United States
Minimum 8-10 years in operations, business management or related role
Foster a culture that promotes employee engagement, teamwork, performance management, accountability, continuous improvement, and professional development.
Excellent leadership and interpersonal skills. Ability to establish open, respectful, and candid relationships and exhibit a high degree of professional ethics.
Demonstrated experience in working with individuals from diverse backgrounds.
Ability to manage multiple competing priorities in a dynamic, fast-paced environment.
Flexibility: flexible work schedule and ability to work from home up to three days/week
Vice President - Business Operations
By ECS At Huntsville, AL, United States
Demonstrated ability to work with cross-functional teams to development Corporate Strategies that enhance overall Capabilities and Offerings.
Demonstrated ability to manage diverse Portfolio of Programs of at least $100m in Annual Revenue.
Demonstrated ability to manage a geographically dispersed workforce of at least 175-to-200 FTE.
Demonstrated ability to develop Account Strategies with Federal Agencies.
Demonstrated ability to develop and maintain Senior Client and Industry Partner Relationships.
Demonstrated ability to lead Account Teams in the development large/complex RFP responses to Federal Agencies.
Vice President Operations Jobs
By JBAndrews At California, United States
Master's degree in healthcare administration, business management, or a related field.
Proven track record of successful strategic planning, operational management, and driving organizational growth.
Oversee and manage the day-to-day operations of all departments and facilities within the organization, ensuring effective resource allocation and operational efficiency.
Minimum of 10 years of progressive leadership experience in the behavioral health field, preferably in a multi-site or multi-program setting.
In-depth knowledge of behavioral health operations, regulations, and industry trends.
Strong financial acumen, with experience in budgeting, financial analysis, and resource optimization.
Vice President, Customer Operations
By PowerSchool Group LLC At , $200,000 - $250,000 a year
Strong leadership and management skills.
Develop and manage 360 reporting and analysis on the health and state of the Customer Experience Organization
Experience managing large teams of managers and individual contributors.
PowerSchool offers the following benefits:
Develop and manage budgets for the services and support operations team.
Develop and manage 360 reporting and analysis on the health and wealth of our Customer Portfolio
Executive Director / Vice President, Clinical Operations
By Alkermes, Inc. At , Waltham, 02451, Ma

A lkermes plc is a fully-integrated, global biopharmaceutical company developing innovative medicines in the fields of neuroscience and oncology. The company has a portfolio of proprietary ...

Vice President, Operations Jobs
By BARNS Barnesville Hospital At , Barnesville, 43713, Oh
6. Experience developing the concepts and working with clinical service line management
9. Basic knowledge in hospital reimbursement, managed care, and hospital operations.
1. Five (5) to seven (7) years of progressively responsible administrative experience.
5. Strong relationship building skills.
1. Master’s degree in Health Administration, Business Administration, Nursing, or other related degree.
1. Membership status with the American College of Healthcare Executives is preferred.
Associate Vice President, National Practice Operations
By Privia Health At United States
Manage, supervise and lead the organization’s Client Finance function.
Work with the Communications team to manage the creation and execution of nationally-scoped employee, Care Center and patient communications.
Work with Analytics to develop pertinent dashboards and reports as necessary to monitor and manage the operations of the organization.
Previous healthcare experience required; working in an operational role.
Previous experience working in a matrixed, cross-functional role is preferred.
Experience managing a team required.
Vice President - Operations
By Tandym Group At Brooklyn, NY, United States
Oversees team management activities, including but not limited to staffing, training, performance evaluations, tracking and approving timecards and time-off request, etc.
Prioritizes potential initiatives to ensure maximum benefit and utilization of financial and personnel resources
5+ years of related experience
Develops a division framework and strategy to prioritize, delegate, and execute initiatives that align with the enterprise strategy for operations
Assists in the development of protocols that use evidence-based best practices to provide consistency and drive performance outcomes
Interprets business data for the purpose of identifying patterns, trends, and variances across company operations
Vice President Operations Jobs
By OBVIUS Robotics, Inc. At Weston, FL, United States
·Plan and manage receiving, inventory management and shipping.
·Ensure plant and facility meet local, state and federal regulatory requirements.
·Manage facility infrastructure including maintenance; janitorial; renovations; repairs; upgrades and general operations.
·Ten years minimum experience in medical device operations and/or manufacturing, with record of success in scalability.
·Experience manufacturing and commercializing new technologies.
·Strong leadership skills essential. Ability to work with minimal supervision.
Vice President -- Operations
By Federal Reserve Bank of Minneapolis At Minneapolis, MN, United States
Creates development plans for all staff growth that includes identifying staff with leadership and management potential.
Manages budget in accordance with applicable policies to achieve financial goals.
Sets vision for the operation in alignment with relevant stakeholders with a focus on customer experience, efficiency and staff engagement.
Manages Fiscal Service partner relationships to achieve successful shared outcomes.
Manages vendors to achieve Division and Fiscal outcomes.
Identifies improved processes and use of technology to drive operational efficiency and enhance customer experience.
Vice President Oncology Operations
By HARTZ | Search At , Tampa, 33606, Fl
Uses application of management theory and practice including systems analysis
Manages operational dashboards including, but not limited to, call center data, productivity data (wRVUs, clinic/hospital visits, etc.), and nurse-to-patient ratios/staffing.
Coordinates with the VP of Finance and other stakeholders on monthly physician check-in meetings; assists in the production of presentation materials.
Maintains knowledge of current and new/changing regulatory and national standards including clinical, research, and financial/reimbursement topics.
Directly supervises the Clinical & Business Operations Team, and Advanced Practice Providers – outpatient locations: Direct Reports – 5
4 Locations: Tampa General Hospital, Palm Springs, Palm Beach Gardens, and Riverview
Operations Manager - Vice President
By Deutsche Bank At Jacksonville, FL, United States
Prepare metrics and reports for senior management daily
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
Provide stakeholders with clear status updates to assist the delivery of timely, accurate, and compliant business requirement documentation
Coordinate with other Operation's team managers to insure internal and external service level agreements are achieved daily
Vice President, Sales Operations
By GDT At , , Va
Maintain accurate forecasting and clear management communication
Provide key leadership in the definition and execution of new advanced service offerings.
Grow business through development and delivery of managed services and drive add-on business within customer base and retention
Lead ongoing efforts to evolve and define value add offerings and packages.
Meet and exceed assigned quota for Managed Services
Establish and nurture relationships with all levels of clients, partners and Managed Services organizations as appropriate
Vice President-Branch Operations Jobs
By Associa At , Gaithersburg, 20878, Md
7 - 10 years of Management and/or Supervisory experience
Direct leadership over the middle management team
Monitor performance of branch management plan and initiatives for the branch
Assist with management of strategic planning and business development at the branch level
10+ years of directly related or closely related experience
7 - 10 years of Community Association experience
Vice President, Community Operations-Phoenix
By CCMC At Scottsdale, AZ, United States
Understanding the laws and processes involved in community management and effectively transferring that knowledge to others
Minimum of five years’ experience in community association management (or similar)
Guide the implementation of a company-wide strategy for community management services
Tracking key metrics and service level targets to ensure community management contract deliverables are fulfilled and client needs are met
Implementing and ensuring appropriate policies and procedures for all community management-related operational areas
Overseeing community transition the process to ensure success and retention (developer and management)
Vice President, Product Operations, Controls & Customer Experience
By JPMorgan Chase Bank, N.A. At , Wilmington, De $110,200 - $160,000 a year
Bachelor's Degree required or equivalent work experience and minimum 3+ years of experience in financial services, digital, product management or operations
Required qualifications, capabilities, and skills
Collaborate with product owners, engineering, monitoring and analytics partners to gain and share customer experience impacts and platform pain points.
You will be the hub for customer experience impacts, trends and implications across the product team.
Strong communication skills are also needed because you will be responsible for sharing learnings broadly across the product team.
Passion for understanding customer needs.
Vice President, Operations - Usl Super League
By United Soccer League At , Tampa, 33607, Fl
Experience in a management capacity preferred.
Knowledge and/or prior working experience utilizing registration platforms and facilitating US Soccer registration guidelines and processes preferred.
8-10 years of related professional experience required.
Knowledgeable of the women’s soccer landscape is necessary.
Ability to prioritize and manage multiple projects in a busy environment with minimal supervision.
Excellent oral and written communication skills necessary, with strong presentation skills.

Are you looking for an exciting opportunity to lead a team and make an impact? We are seeking an experienced Vice President of Customer Operations to join our team and help us deliver exceptional customer experiences. You will be responsible for driving customer satisfaction, developing and executing strategies to improve customer service, and managing customer operations. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction.

Detailed Job Description:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction. The Vice President of Customer Operations will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the organization.

What is Vice President Customer Operations Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Problem-solving skills
• Ability to develop and implement customer service strategies
• Ability to manage customer service teams
• Ability to develop and maintain relationships with customers
• Ability to resolve customer complaints
• Ability to provide customer feedback

What is Vice President Customer Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 5+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Experience?

• 5+ years of customer service experience
• 5+ years of management experience

What is Vice President Customer Operations Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service teams
• Ensure customer satisfaction
• Develop and maintain relationships with customers
• Resolve customer complaints
• Provide customer feedback to the organization