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Vice President Customer Operations Jobs in Utah

Vice President, Customer Success
By Lucid Software At Salt Lake City, UT, United States
Increase efficiency through technology. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.
Technical background: Must possess experience in building out processes and systems for Global Customer Success teams (e.g.; Gainsight)
Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams.
Work collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.
Operationally excellence: bring value to Lucid's customers to create a culture of excellence within the teams you support.
Vice President, Customer Experience
By DNSFilter At Washington, DC, United States
Create a newly formed Customer Experience organization bringing together a mature Customer Support team and a newly created Customer Success team
Lead and scale company’s global Customer Experience organization, including onboarding, adoption, success, and support
12+ years of experience managing Customer Success and Customer Support teams
Experience in servicing a diverse segments of customers including, channel, OEM, enterprise, as well as high transaction MTM volume
Experience maintaining & measuring departmental KPIs to garner actionable insights that will drive strategies around churn reduction and revenue optimization
Experience in a high-growth startup environment
Vice President - Operations
By Bridge Investment Grup At , Salt Lake City, Ut
Significant experience managing multiple senior care communities at a time
A Bachelor’s degree or equivalent experience
Full benefits suite including 401K, above-average PTO, Parental Leave, and Medical, Dental, Vision
Access to benefits concierge service
Set and review performance expectations for and with Executive Directors regularly.
Conduct regular community visits and meetings with Executive Directors.
Vice President Operations Jobs
By Associa At Honolulu, HI, United States
A comprehensive knowledge of the Associa Hawaii reporting and tracking tools and forms.
Board meeting attendance. VP will be expected to attend Board meetings on a
Follow-up and spot communication with Board Presidents and key Board members.
Business Development. VP will partner with the sales & marketing, and integrated services to find and develop business opportunities
Understanding of local statutes and regulations. The VP and the Performance Planning & Review (PPR) Process
A deep understanding of the Associa Pillars and Values and a role-model level execution of these values daily in the workplace.

Are you looking for an exciting opportunity to lead a team and make an impact? We are seeking an experienced Vice President of Customer Operations to join our team and help us deliver exceptional customer experiences. You will be responsible for driving customer satisfaction, developing and executing strategies to improve customer service, and managing customer operations. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction.

Detailed Job Description:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction. The Vice President of Customer Operations will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the organization.

What is Vice President Customer Operations Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Problem-solving skills
• Ability to develop and implement customer service strategies
• Ability to manage customer service teams
• Ability to develop and maintain relationships with customers
• Ability to resolve customer complaints
• Ability to provide customer feedback

What is Vice President Customer Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 5+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Experience?

• 5+ years of customer service experience
• 5+ years of management experience

What is Vice President Customer Operations Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service teams
• Ensure customer satisfaction
• Develop and maintain relationships with customers
• Resolve customer complaints
• Provide customer feedback to the organization