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Vice President Customer Operations Jobs in Massachusetts

Vice President, Customer Experience - Remote
By Hunters At Boston, MA, United States
Responsible for developing the capabilities and maturity of the leaders on your team
Successful evolution of the capability of Hunters Professional Services (roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence)
Experience managing global teams, across multiple time zones.
University degree or relevant work experience
Successful track record owning a budget and revenue quota, additional experience leading services sales efforts preferred
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively
Vice President Operations Jobs
By FarmboxRx At Boston, MA, United States
Excellent project management skills, including the ability to manage multiple projects simultaneously and prioritize competing demands.
Minimum of 10 years of experience in operations management, preferably in a perishable food shipping or logistics environment.
Manage the P&L of the operations department and work with other senior leaders to set and achieve financial goals.
Manage and negotiate contracts with 3rd party shipping partners, ensuring they meet our high standards for quality and service.
Develop and maintain relationships with key stakeholders across the organization, including sales, marketing, and finance.
Proven experience managing 3PL shipping partners and negotiating contracts.

Are you looking for an exciting opportunity to lead a team and make an impact? We are seeking an experienced Vice President of Customer Operations to join our team and help us deliver exceptional customer experiences. You will be responsible for driving customer satisfaction, developing and executing strategies to improve customer service, and managing customer operations. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction.

Detailed Job Description:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction. The Vice President of Customer Operations will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the organization.

What is Vice President Customer Operations Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Problem-solving skills
• Ability to develop and implement customer service strategies
• Ability to manage customer service teams
• Ability to develop and maintain relationships with customers
• Ability to resolve customer complaints
• Ability to provide customer feedback

What is Vice President Customer Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 5+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Experience?

• 5+ years of customer service experience
• 5+ years of management experience

What is Vice President Customer Operations Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service teams
• Ensure customer satisfaction
• Develop and maintain relationships with customers
• Resolve customer complaints
• Provide customer feedback to the organization