Unemployment Benefits Associate Jobs

Proven experience tracking, prioritizing, and balancing a diverse set of responsibilities with competing deadlines.

Experience with benefits administration, human resources, or payroll.

Assist with the administration and auditing of several benefit programs, including FSAs, 401k, health care, and more.

Help ensure Protect Democracy’s compliance with state-based requirements, which includes collecting and managing large amounts of data.

Develop, implement, and test innovative strategies to educate and engage team members on benefits and wellness resources.

Coordinate with our benefits vendors, including our health insurance brokers and COBRA implementation support team.

Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred

Minimum one year customer service, or employee benefits experience

Basic knowledge of MS Word and Excel

Coordination of benefits and which plan is primary - (commercial plans, Medicare plans)

Knowledge of the following is preferred but not required:

Place outbound follow-up calls for issues that cannot be resolved during the initial call.

Benefits experience, either professionally or personally, that provides an understanding of the impact of benefits offerings on associates’ lives

Bachelor's degree or equivalent experience with benefits

Providing support on team projects such as Open Enrollment, new or changed benefits/programs or company initiatives

Connecting with associates/members to provide education or issue resolution

Maintaining benefit documentation and associate-facing content for each benefit program

Interacting with Benefit vendors and program partners

Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.

Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.

Prepare daily and weekly statistical reports on work performed, as well as monthly audits.

Train, develop and coach staff on updates to HVN/HB policies and procedures.

Supervise a team of JOS who provide service for those clients who walk-in or telephone the center.

Provide disciplinary oversight to all assigned team members.

Manage and respond to benefit and leave inquiries in HR support inbox (Zendesk)

Partner with the Benefits Manager on benefit reconciliation including invoices, employee deductions, etc.

Partner with HR Manager (Benefits) as it relates to employees on leave

Support with job description management

Enroll and make changes to employee benefit enrollments as necessary

Support and present benefits information in new hire orientation

Case management for employees on a leave of absence or seeking information on leave of absence.

Coordinate with Benefits Team, Payroll Team and Leave vendor to assist in resolving issues.

Provide Benefits Team with as needed support on key task, ad hoc projects and reporting tasks, including Open Enrollment.

Bachelor’s degree (or equivalent experience)

Minimum 2+ years of leave administration experience

Impeccable attention to details and interpersonal communication skills – both verbal and written.

Manage leave of absence process for the Company following state and federal requirements

Engage employees on benefits processes and updates

Input and maintain employee benefits information in benefit carrier and HRIS systems

Evaluate and assess current benefit publications and provide improvement recommendations

Prepare annual census information for the renewal process of any medical, dental, ancillary, and voluntary benefits plans

Plan, communicate and conduct meetings designed to assist employees to obtain information and understand Company benefits and other related benefit programs

Proficient computer and time management skills

Complete any special projects or training and development opportunities assigned by management.

Minimum of 3+ years Life, LTC, or Linked Benefit Product underwriting experience including working with agents

Strong medical and financial underwriting knowledge

Must possess excellent verbal and written communication skills

Must have good critical thinking skills and the ability to exercise judgement independently

Verify insurance benefits and check eligibility of all members.

Proactively outreach members to communicate cost estimates based on their insurance coverage and benefits.

Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency.

Manage protected health information and follow all HIPAA policies and procedures.

Excellent customer service skills and the ability to communicate technical information in a way that is easy for patients to understand.

Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities.

Strong project management, presentation, and facilitation skills to lead workshops and design sessions

Build and manage all aspects of Moderna’s U.S. benefit and leave of absence programs, including Health & Welfare, Retirement and Well-being.

Provide project management for implementations and programmatic changes.

Manage international leave and benefits compliance and governance, including policy documentation, procedural flows and tax reporting.

10+ years related benefits or employee benefit administration experience

Exceptional organizational skills and attention to detail, with the ability to multi-task and manage changing demands with a sense of urgency

Ability to consistently display strong customer service skills with both internal and external customers.

Knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.

Knowledge of computer and related equipment for data input, retrieval, and word processing.

Secure detailed information to process state and federal unemployment insurance claims.

Gather/document sufficient information to properly determine the type of unemployment claim.

Accurately and comprehensively enter data received during phone contacts into the computer system.

· Manage our AskBenefits mailboxes for all US Mediabrands and Kinesso employees

· Draft employee benefit letters for confirmation of benefits start or termination dates

· Draft benefits-related communication for Mediabrands employees (eg, Open Enrollment, Monthly Newsletter, etc.)

· Act as liaison between employee inquiries and the IPG Benefits department

· Handle inquiries and complaints to ensure quick and courteous resolution for various employee benefit programs

· Bachelor’s degree or relevant work experience

Resolving employee issues with benefits administrators and insurance providers

Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures

Ensuring that the firm’s benefits policy is compliant with the set laws and regulations

Actively creating relationships with new clients

Processing enrollments quickly and accurately

Assisting the employees in enrolling in insurance plans

Excellent time management, attention to detail

Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment.

Excellent communications skills, both verbal and written; communicate in courteous manner with customers and coworkers.

Able to prioritize, manage deadlines and work well under pressure

Problem solving abilities, and able to understand complex subject matter of information

Perform basic math to determine amounts of payments, overpayments, underpayments, and re-qualifications.