Unemployment Specialist - Kcrcc

Benefit Program Specialist
Kansas City Regional Claims Center
Annual Salary Range: $37,682 - $41,506
Why You Will Love This Position
This position is in the Regional Claims Center and serves the critical functions of providing excellent customer service and assistance in processing Unemployment Insurance benefit claims through the Division’s phone system.
What You Will Do

• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.
• Secure detailed information to process state and federal unemployment insurance claims.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Gather/document sufficient information to properly determine the type of unemployment claim.

Qualifications
All you need for success:

• Bachelor’s degree (Substitutions may be allowed)

Desired Attributes

• Knowledge of computer and related equipment for data input, retrieval, and word processing.
• Ability to consistently display strong customer service skills with both internal and external customers.
• Knowledge of interviewing techniques and procedures required in the processing of claims for unemployment insurance received through the claims intake phone system.
• Ability to work efficiently, effectively, and accurately.
• Knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.

More Reasons To Love This Position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position, please contact: Sonnie Gowin at [email protected]
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.