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Technical Support Specialist Engineer Jobs in Cass, Texas

Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Graduate Technical Support Engineer - Cx (Us)
By Egress Software Technologies At , Boston, 02210
Access to Skillsoft and Microsoft certifications
$10,000 benefits allowance for selecting private medical, dental and optical care plans through our benefits provider, Trinet
Structured online learning using TalentLMS
Passionate about a career in IT
Eligible to work in the US
Regular socials – typically celebrating with summer and end of year holiday parties, as well as office events, and team events
Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)
Sr. Technical Support Engineer, Cortex Xsoar
By Palo Alto Networks At , Plano, Tx $105,300 - $170,300 a year
Cybersecurity knowledge and experience - advantage
Triage customer-reported issues and respond to them via the ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Facilitate root cause investigations and manage the implementation of corrective and preventative measure
Previous experience in at least one customer-facing technical support position as a Senior Support Engineer or as an Escalations Engineer
Attention to detail, fast learner, and excellent communication skills
Technical Support Specialist Jobs
By Neighborly® At Irving, TX, United States
Prior business management software (Proofhub, Flodesk, HubSpot, etc.) experience is a plus
Ability to be proactive and able to take direction and establish ownership/management of projects
Support all internal and external customers with technical training, knowledge, and expertise.
Help support the brand by providing educational and training materials on best practices for all software features and enhancements.
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
Diagnostic and analytical skills in software, with the ability to troubleshoot issues.
Technical Support Specialist Jobs
By Cinionic At Dallas, TX, United States
Troubleshoot issues remotely or via the phone for customers, technicians, and dealers
You demonstrate 1-3 years experience in a technical support role
You are knowledgeable in Microsoft Office
The following experiences are definitely a plus:
Experience with video equipment, such as projectors
Experience with Linux and Windows Server
Technical Support Engineer - Engineering
By Skedulo At Austin, TX, United States
Knowledge and experience with issue tracking tools such as Jira and Service Cloud (or similar)
Drive enhancements with the Product and Solutions Engineering teams based on your product expertise and frontline knowledge of customer needs
Excellent written, spoken, and interpersonal communication skills
Excellent problem solving and diagnostic skills
1+ years experience in a similar role that is customer facing
Previous experience with one or more of the following:
Lead Technical Support Engineer Rocky Mountains
By INNIO Group At Colorado, United States
Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
Self-Starter: willingness to work remotely
Focused role for support of customers in power generation applications
Coordinate the return of parts from the field for analysis
Provide technical data and information to channel partners and customers
Enter quality issues in the QC tools and participate in review meetings
Technical Support Engineer Jobs
By IImage Retrieval, Inc At Carrollton, TX, United States
- Provide hardware and software technical support both remotely and on-site if needed.
- Bachelor's degree in Computer Science, Engineering, or related field experience is preferred.
- Minimum of 4 years of HANDS-ON experience in end user computer software & hardware support.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Perform on-site installation, configuration, and maintenance of scanner hardware/software and associated peripherals.
Technical Support Specialist (Est)
By Bluebeam, Inc. At Dallas, TX, United States
Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
2+ years of Technical Support experience.
Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit.
Technical support experience for external customers preferably with a software/hardware technology company.
Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.
Excellent communication skills, both written and verbal.
Technical Support Specialist Jobs
By Lancesoft India At Richardson, TX, United States
6 months of hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
****************Must be within 50 miles of Richardson, TX******************
Sr. Technical Support Engineer, Focused Services
By Palo Alto Networks At Plano, TX, United States
Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
VPN Technologies: IPsec, SSL, Site-to-Site VPN, Remote Access VPN
The below skills are a plus:
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Technical Support Specialist Jobs
By GDK Services LLC At Dallas, TX, United States
Client: UHG (United Health Group)
Location: San Antonio, TX- Local only
Candidate will be assisting the client's Helpdesk to support employee reported technical issues
Technical Support Engineer - Vrealize Automation - Opportunity For Working Remotely Newark, Nj
By VMware At , Newark, Nj
SQL and Postgres database management and querying to successfully administrate, query, locate information within databases for to troubleshoot issues.
Exposure to a variety of enterprise applications and management software
Basic Hypervisor (vSphere, Hyper-V, Citrix XenServer, KVM, etc.) technology knowledge to assist with issue diagnoses.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Day to day you will use the following technical skills:
Other beneficial skills that will help add value to the role:
Technical Support Specialist I
By ALOIS Solutions At Allen, TX, United States
2-3+ years of experience in IT helpdesk and/or application support role.
Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Technical Support Engineer Jobs
By Adobe At , Austin, 73301, Tx $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Specialist Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer problems. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

A Technical Support Specialist Engineer is a professional who provides technical assistance to customers and other users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person.

Detailed Job Description:

Technical Support Specialist Engineers are responsible for providing technical assistance to customers and other users of computer hardware and software. They must be able to troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications. They may also provide technical support to customers over the phone, via email, or in person. They must be able to communicate technical information to customers in a clear and understandable manner. They must also be able to work independently and as part of a team.

What is Technical Support Specialist Engineer Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Technical Support Specialist Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in computer hardware and software
• Experience in customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems

What is Technical Support Specialist Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving techniques

What is Technical Support Specialist Engineer Job Experience?

• Previous experience in customer service and technical support
• Previous experience in troubleshooting and problem-solving
• Previous experience in computer hardware and software

What is Technical Support Specialist Engineer Job Responsibilities?

• Provide technical assistance to customers and other users of computer hardware and software
• Troubleshoot, diagnose, and resolve technical issues related to computer systems, networks, and applications
• Communicate technical information to customers in a clear and understandable manner
• Work independently and as part of a team
• Multitask and prioritize tasks