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Technical Customer Support Representative Jobs in California

Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Technical Support Representative Jobs
By VIVOTEK USA At San Jose, CA, United States
Stay updated with the latest technological developments and product knowledge to offer comprehensive support.
Assist in creating and maintaining knowledge base articles and technical documentation.
Provide remote training and guidance to customers on using software and hardware products.
Bachelor’s degree in Computer Science or related field, or equivalent experience
Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)
Proven work experience as a Technical Support Technician or similar role
Customer Support Representative Jobs
By Compunnel Inc. At San Francisco, CA, United States
Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.
Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
Maintain a high level of product knowledge and stay updated on new features and updates.
Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
Customer Support Representative Jobs
By HUNT TALENT At San Jose, CA, United States
Continuously expand your knowledge of our offerings and stay up to date with industry trends
Proficient computer skills and experience using CRM systems or customer support software
High school diploma or equivalent is required; additional education or certifications are a bonus
Excellent communication skills, both written and verbal, with a friendly and professional demeanor
Strong problem-solving skills and the ability to think quickly on your feet
Ability to work effectively in a remote work environment, managing your time and tasks independently
Plumbing/Technical Support Representative
By TOTO USA At Ontario, CA, United States
Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements
Evaluates company products in accordance to certification standards
Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed
Compiles claim data in order to form trend analysis as well as make product improvements
Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes
Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
Customer Support Representative Jobs
By Instep Management Group, Inc. At Upland, CA, United States
Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
Communicate customer impact trends and concepts for improvement to sales account managers
Have impeccable attention to detail and suburb follow-through skills
Experience in customer service, retail, sales, or serving
Drive customer loyalty and customer engagement
Resolve conflicts and listen to consumers without interrupting

Are you looking for a job that allows you to use your technical skills to help customers? We are looking for a Technical Customer Support Representative to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have a passion for technology and helping people, this is the job for you!

Overview A Technical Customer Support Representative is responsible for providing technical assistance to customers who have questions or issues with their products or services. They are the first point of contact for customers and must be able to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description Technical Customer Support Representatives are responsible for providing technical assistance to customers who have questions or issues with their products or services. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must be able to explain technical concepts to customers in a way that is easy to understand. They must also be able to provide product information and answer customer inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of technical concepts
• Ability to explain technical concepts to customers
• Ability to provide product information
• Ability to answer customer inquiries
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical concepts
• Knowledge of product information
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot and resolve customer issues
• Explain technical concepts to customers
• Provide product information
• Answer customer inquiries
• Follow up with customers to ensure their issues are resolved