Customer Support Representative Jobs

Our Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job) look no further. The Instep Management family is ready to welcome you with open arms into our supportive and energetic Customer Support team!

You will:

• Resolve conflicts and listen to consumers without interrupting
• Communicate customer impact trends and concepts for improvement to sales account managers
• Drive customer loyalty and customer engagement
• Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
• Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
• Enroll new clients
• Upsell products to consumers to drive revenue and increase sales profitability

We look for individuals who can:

• Recognize and resolve dilemmas in a timely manner
• Thrive in a competitive team environment
• Adapt to a variety of different people and personalities on a daily basis
• Operate efficiently and productively, both independently and as a team
• Have impeccable attention to detail and suburb follow-through skills

We prefer:

• A high school degree or GED
• A flexible schedule
• Experience in customer service, retail, sales, or serving

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