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Technical Customer Support Representative Jobs in Iowa

Technical Support Representative - (Home-Based)
By IQVIA At , Remote $25 an hour
Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
1+ year of Technical Support experience required
Previous experience working in a customer care environment
PC hardware and configuration skills
Technical Support Representative - Works From Home
By Lumen At , Remote $12 - $18 an hour
Survivor Benefit (6 months salary paid to surviving eligible family members)
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Demonstrated strong interpersonal communication skills when working with both internal and external customers.
Experience with common internet software is preferred.
Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Technical Support Representative I
By HME At , Remote $16.25 an hour
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Technical Support/Customer Experience Representative
By eDist - A Division Of A.I. Smarter World, Inc. At , Remote $38,000 - $48,000 a year
Have excellent time management skills and can make decisions quickly.
We pride ourselves on our knowledge, professionalism, integrity, and innovation.
Providing best practices and whole solutions recommendations to enhance the Client experience.
Strong communication, analytical, documentation, and listening skills.
Strong skills with Microsoft Office Suite and common troubleshooting.
Bachelor’s Degree in Computer Science or similar industry experience
Technical Support Representative Jobs
By OpenPhone Technologies At , Remote
Participate in training sessions and team meetings to improve technical and customer service skills
You have 1-4 years of professional experience. (Prior work experience at a startup is a plus!)
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring )
Strong problem-solving skills and ability to think creatively
Diagnostic Technical Support Representative
By Zoetis At , Remote $23.30 - $35.70 an hour
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and
Math Ability: Basic math skills required.
Associates degree in related field or vet tech degree preferred or equivalent experience
1+ years of relevant experience
Point of care diagnostic experience preferred
Experience with CRM systems, ERP systems, and contact center telephone systems
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Technical Support Representative Customer Success Remote, Us
By Quickbase At , Remote
Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
Experience in customer service, IT support, technical support, or understanding of database concepts
You will learn new technologies, including the Quickbase platform and support tools
You will help customers achieve success using the Quickbase Platform via phone and email
You will provide functional troubleshooting, explain features, and guide customers on best practices
You will help build resources to ensure the continued success of the team and customers

Are you looking for a job that allows you to use your technical skills to help customers? We are looking for a Technical Customer Support Representative to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have a passion for technology and helping people, this is the job for you!

Overview A Technical Customer Support Representative is responsible for providing technical assistance to customers who have questions or issues with their products or services. They are the first point of contact for customers and must be able to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description Technical Customer Support Representatives are responsible for providing technical assistance to customers who have questions or issues with their products or services. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must be able to explain technical concepts to customers in a way that is easy to understand. They must also be able to provide product information and answer customer inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of technical concepts
• Ability to explain technical concepts to customers
• Ability to provide product information
• Ability to answer customer inquiries
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical concepts
• Knowledge of product information
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot and resolve customer issues
• Explain technical concepts to customers
• Provide product information
• Answer customer inquiries
• Follow up with customers to ensure their issues are resolved