Technical Customer Care Specialist I Jobs in Iowa

Strong computer skills with MS Office experience and the ability to navigate multiple systems at once

Face to approximately 1300 customers a day-focusing on delivering an exceptional Customer Experience.

Performance managed to adnce, CSAT, Quality, and Retention.

1+ years of contact center experience

Answer inbound calls, chats, and emails from Enterprise customers.

Responsible for providing service level of 80% to the customers

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.

Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.