Technical Customer Care Specialist Ii

vAuto and HomeNet, two of Cox Automotive's brands, are looking for a Technical Customer Care Specialist II to join our teams!
This position involves taking inbound phone calls, emails, tickets and working to assist Cox Automotive customers. Our Service model looks different from traditional help desk models, because it's made up of skilled, knowledgeable, technically adept staff with the tools and access needed to resolve most issues and requests on first contact.
Your Role:

• Effectively research, document, track and monitor customers' requests and issues to ensure a timely resolution
• Interfaces with customer's multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues.
• Accurately input document and maintain customer issues using SalesForce.com.
• Providing the first level of support, answering a high volume of calls and e-mails from customers
• Identify and organize tickets according to priority
• Assists customers with a variety of questions, requests, and issues
• Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.

Minimum Qualifications:

• High School Diploma/GED and 3 years' experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year experience; OR 5 years' experience in a related field

What We Look For (Preferred):

• Basic to intermediate technical skills with a moderate level of proficiency
• Bachelor's Degree in Information Technology or Computer Information Systems with programming
• Strong technical aptitude, analytical and problem-solving skills
• Strong knowledge of basic problem resolution and escalation practices

• Experience with readying and writing SQL queries
• Attention to detail, maintaining a high degree of accuracy
• Organizational skills
• Ability to work independently with minimal supervision
• Ability to multitask with frequent interruptions and multiple priorities
• Excellent phone, verbal and communication skills

USD 20.91 - 31.35 per hour
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.