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IT Support Jobs in Massachusetts

It Support Lead Jobs
By The Computer Merchant, LTD (TCM) At Natick, MA, United States
4+ years of IT or MSP experience
Knowledge of Windows 10/11 required.
Experience using and supporting Microsoft Office 2016+ and Office 365 is required.
Experience with Microsoft Server and Active Directory preferred.
Delegate tasks and responsibilities effectively, ensuring efficient and timely completion of support requests and projects.
Serve as an escalation point for technical calls and help desk tickets from customers in an efficient, courteous, and knowledgeable manner.
It Support Manager Jobs
By Motion Recruitment At Boston, MA, United States
Desirable skills: Experience within the Financial Services Industry, Microsoft qualifications such as MCSA or MCSE, Cisco certification
Manage and coordinate a team of Service Desk Engineers through 1:1s including coaching and development of skills and capabilities
Manage the Major Incident process including resolution management, providing timely communications, and producing the root cause analysis documentation
7+ years of mentoring/managing experience
WITH 3-4+ years of hands on helpdesk experience
Strong analytical and problem-solving skills with a passion for technology
It Support Analyst Jobs
By Legacy Lifecare At Wellesley Hills, MA, United States
Manage the daily operation and support of company technology.
5+ years' experience working with computers, servers, networks, A/V equipment preferred
Must be highly motivated, possess strong organizational skills.
Excellent communication skills, both verbal and written.
Responsible for companywide computer and phone systems (for staff and residents).
Responsible for supporting staff with hardware and software needs and addressing problems.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an experienced IT Support professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping to ensure our customers have the best experience possible. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

IT Support job is a technical role that involves providing assistance to users with computer hardware and software issues. The job requires a range of technical skills and knowledge, as well as customer service skills.

What is IT Support Skill Requirements?

• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Good communication and problem-solving skills
• Knowledge of relevant regulations and standards

What is IT Support Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)

What is IT Support Knowledge?

• Knowledge of computer hardware, software, and networking systems
• Understanding of operating systems and applications
• Knowledge of relevant regulations and standards

What is IT Support Experience?

• Previous experience in a technical support role
• Experience with customer service

What is IT Support Responsibilities?

• Respond to customer inquiries via phone, email, or in-person
• Troubleshoot and diagnose technical issues
• Install, configure, and maintain computer hardware and software
• Provide technical support and training to users