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It Support Services Analyst Jobs in Arkansas

Principal Costpoint Materials Module Support Services Analyst
By Deltek At United States
• Utilizes advanced troubleshooting skills, fundamental product knowledge and knowledge base to resolve
support requests from new and existing customers on a variety of topics. Using their knowledge of
products or services, as well as outstanding customer service skills, this professional provides front
existing customers on a variety of topics. Using their knowledge of products or services, as well as
outstanding customer service skills, this professional provides front line and escalated support via
• Contributes to knowledge base content creation.
It Support Analyst Jobs
By Epicor At United States
Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
3+ years of applicable experience and demonstrated success/knowledge
Experience with Windows Server and Remote Desktop Support is preferred
Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
Bachelor’s degree and or relevant technical certifications preferred.
Ability to identify and seek needed information/research skills.
Sr. Services Analyst - It (Remote)
By Constellation At United States
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Experience working on testing platform/ tools, preferably Application Lifecyle Management (ALM), LoadRunner
Knowledge and/or experience in Automated Testing Framework in ServiceNow Platform
Knowledge and/or Experience in test automation tools or framework such as Unified Testing Framework (UFT, Selenium, etc.
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
Maintain technical knowledge and business acumen within own discipline or function (10%)
It Support Analyst Ii
By Brightway Insurance At United States
Create and deploy scripts using PowerShell, VBS, Python, or command line interface for software distribution, group policy application and system management.
Demonstrated experience in day-to-day activities and support of Azure O365 products including Exchange Online, Teams, Sharepoint and OneDrive.
5 years of experience in a Systems Administration role within an enterprise environment.
Excellent written and verbal communication skills.
Knowledge of the ITIL Framework.
Knowledge and understanding of infrastructures both in the data center and the Cloud, particularly an Azure Environment.
It Support Analyst I
By Brightway Insurance At United States
Responsible for end user support, license tracking, and PC maintenance, upgrades, and configuration management
Client technology management (Hardware, configuration, operating systems, upgrades)
Client Patch management and security (backups, antivirus, malware)
IT Asset Management - Maintain inventory of all equipment, software, and software licenses.
Assist with the management of Active Directory and Group Policies
Ability to work with users both remotely (phone, email, screen share), as well as in person

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for an IT Support Services Analyst to join our team! You will be responsible for providing technical support to our customers and ensuring their satisfaction. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and guidance to our customers. If you are a motivated individual with a passion for technology, then this is the perfect job for you!

Overview The IT Support Services Analyst is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must have excellent customer service skills, be able to work independently and as part of a team, and have a strong understanding of IT systems and processes. Detailed Job Description The IT Support Services Analyst is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must have excellent customer service skills, be able to work independently and as part of a team, and have a strong understanding of IT systems and processes. The IT Support Services Analyst must be able to diagnose and troubleshoot hardware and software issues, provide technical support to customers, and provide assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must also be able to provide training and support to customers, and be able to work with other IT professionals to ensure that customer needs are met. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Ability to work independently and as part of a team
• Ability to diagnose and troubleshoot hardware and software issues
• Ability to provide technical support and training to customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support services
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
Job Knowledge
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in IT support services
• Experience in providing technical support to customers
• Experience in troubleshooting and resolving technical issues
• Experience in providing assistance with the installation and maintenance of hardware and software
Job Responsibilities
• Provide technical support to customers
• Troubleshoot and resolve technical issues
• Provide assistance with the installation and maintenance of hardware and software