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It Support Services Analyst Jobs in Maine

It Support Analyst Jobs
By Indigo At , Boston, Ma
Installs and maintains desktop management applications such as a ticketing system, asset management, and remote control.
Conduct technology orientation with Boston staff onsite and remotely (over Zoom)
Conduct technology orientation with field staff remotely over video conferences.
Configure, deploy, and manage local information technology assets (PC’s Laptops, Printers etc.)
Manages and maintains overall IT security infrastructure and local asset inventory.
Experience providing advanced troubleshooting for complex problems and ability to provide technical guidance to team members.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for an IT Support Services Analyst to join our team! You will be responsible for providing technical support to our customers and ensuring their satisfaction. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and guidance to our customers. If you are a motivated individual with a passion for technology, then this is the perfect job for you!

Overview The IT Support Services Analyst is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must have excellent customer service skills, be able to work independently and as part of a team, and have a strong understanding of IT systems and processes. Detailed Job Description The IT Support Services Analyst is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must have excellent customer service skills, be able to work independently and as part of a team, and have a strong understanding of IT systems and processes. The IT Support Services Analyst must be able to diagnose and troubleshoot hardware and software issues, provide technical support to customers, and provide assistance with the installation and maintenance of hardware and software. The IT Support Services Analyst must also be able to provide training and support to customers, and be able to work with other IT professionals to ensure that customer needs are met. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Ability to work independently and as part of a team
• Ability to diagnose and troubleshoot hardware and software issues
• Ability to provide technical support and training to customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support services
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
Job Knowledge
• Knowledge of hardware and software installation and maintenance
• Knowledge of IT systems and processes
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in IT support services
• Experience in providing technical support to customers
• Experience in troubleshooting and resolving technical issues
• Experience in providing assistance with the installation and maintenance of hardware and software
Job Responsibilities
• Provide technical support to customers
• Troubleshoot and resolve technical issues
• Provide assistance with the installation and maintenance of hardware and software