It Support Data Analyst Jobs in Connecticut

Experience with IT service management (ITSM) tools and ticketing systems is desirable.

Follow Information Technology Infrastructure Library (ITIL)-based incident management processes to ensure accurate ticket logging, tracking, and resolution.

Exceptional customer service and communication skills, both verbal and written, to interact with end-users of varying technical abilities.

Maintain and update documentation for IT procedures, troubleshooting steps, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing.

Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.

Escalate complex or unresolved issues to senior IT staff, ensuring that problems are addressed promptly and effectively.