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IT Support Analyst Jobs in Illinois

Support Analyst I Jobs
By The University of British Columbia At Campus, IL, United States
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Information Systems Knowledge (Intermediate – I):
Preforms preventive maintenance on IT and AV equipment to ensure quality assurance.
Installs new laptops, desktops, mobile devices, peripherals, software and A/V equipment.
It Customer Support Analyst
By KBR At , Charleston, 29401, Sc
High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues
Strong verbal and written skills, including the ability to draft communications and knowledge base articles
Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities
Working knowledge of Microsoft server technologies and Dell server hardware
General knowledge to perform high-level network troubleshooting analysis, Cisco knowledge preferred
Stage, prepare and deploy computer, peripherals, and devices to the users
Support Analyst Jobs
By LifeWorks (acquise par TELUS Santé | acquired by TELUS Health) At Chicago, IL, United States
Document requirements and provide expected results to the different support teams for investigation;
Manage assigned tasks effectively to completion in order to meet high level of service.
Contribute to root cause analysis related to requests for changes to software or internal processes;
Perform unit testing and validate regression testing results related to software updates;
Use the appropriate tools or software to assign requests to support teams, track or follow up on requests;
It Operations Analyst Jobs
By Claremont Consulting At Normal, IL, United States

Our world leading client are for an Operation Analyst experience in Manufacturing Systems

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and helping to maintain our IT systems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

IT Support Analyst job skills required:

• Technical knowledge of computer hardware, software, and networks
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Excellent customer service skills
• Knowledge of IT security best practices

What is IT Support Analyst job Qualifications?

• Bachelor's degree in computer science, information technology, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)
• Experience with Windows and Linux operating systems
• Knowledge of network protocols and technologies
• Experience with remote access and virtualization technologies
• Knowledge of scripting languages such as PowerShell or Bash

What is IT Support Analyst job Knowledge?

• Knowledge of computer hardware, software, and networks
• Knowledge of IT security best practices
• Knowledge of network protocols and technologies
• Knowledge of scripting languages such as PowerShell or Bash
• Knowledge of remote access and virtualization technologies

What is IT Support Analyst job Experience?

• Previous experience in a technical support role
• Experience with Windows and Linux operating systems
• Experience with customer service
• Experience troubleshooting hardware and software issues