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Manager Customer Service Parts

Company

Alfa Laval
Address , Richmond, 23231, Va
Employment type FULL_TIME
Salary
Expires 2023-07-24
Posted at 11 months ago
Job Description
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About the job
A key member of the customer service management team, the Manager, Customer Service - Parts will manage a team of parts order coordinators and will report to the Senior Manager of Customer Service. You will provide local leadership to our parts order coordinators, support team members in their daily work, assist customers and our internal business partners with inquiries and problem resolution while driving standardization, efficiency, and team development. The manager will also perform regular duties of the parts order coordinator position.
In this role, you’ll bring your skills to a fast-paced and high-energy environment. You’ll also bring your process improvement ideas to the table, as we’re constantly looking for ways to improve efficiency. As a part of the team, you will:
  • Assist the Senior Manager of Customer Service by keeping the energy level of the team high and the outlook positive. Promote the culture that we are a service organization, and we are here to help.
  • Maintain daily ALPS Cell Status Board meetings per the rotational schedule
  • Understand the daily pulse of the team and assist balancing workload to keep all team members in the flow and fully utilized.
  • Work with the customer service management team to define Key Performance Indicators for the team
  • Assist the Senior Manager of Customer Service, team members, customers and our internal business partners with inquiries and problem resolution. Be decisive and solution oriented in providing quick and accurate resolution.
  • Assist in the research and resolution of invoice disputes
  • Perform management duties in assistance to the Senior Manager of Customer Service.
What you know
  • Strong working knowledge of Microsoft Office and Windows
  • Strong leadership skills, prior management experience a plus
  • Excellence in customer interaction and engagement; excellent verbal and written communication skills
  • Associates or Bachelor's degree in Business or Technical field
  • 5+ years progressive experience working in customer service, operations or finance
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
EEO/Vet/Disabled Employer