District Service & Parts Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Toyota de Puerto Rico, Corp. are committed to providing our employees with a stable, enriching work environment with equal learning and personal growth opportunities. To promote development, we offer promotions or lateral movement opportunities to other functions within the organization.

We Have An Open Position In

District Sales Parts Manager

JL 15D Manager Position

Job Purpose: Support Dealer Sales Operations

Key Responsibilities

• Using the approved TdPR format, prepares and follows up annual parts and service sales plans by the dealer in coordination with Dealer Principal and/or General Manager.
• Communicates with the assigned dealership to ensure that TdPR dealership policies and procedures are understood and followed.
• Customer satisfaction
• From the performance information collected, assists the dealership in the identification of performance gaps. Assists the dealership in the analysis of the potential causes for those gaps and in the development of improvement plans.
• Collects dealership daily operational needs and takes necessary actions to ensure that they are solved.
• Discusses results with the dealership management and coordinate the development and follow-up of improvement action plans.
• Sales volume objectives
• Gross profits
• Keeps complete and accurate written records using TdPR-approved worksheets, forms, logs, and contact reports.
• Provides feedback and recognition of desired performance.
• Uses the dealership performance reports, such as the Management Indicator Boards for parts and service sales and the dealership financial statements, to conduct monthly performance discussions with the dealership management.
• Keeps abreast of dealership operations and programs through regular periodic dealer contacts and by reviewing appropriate reports and data.
• Manages dealership performance change projects by following up on the status and impact of the plan execution.
• Assists the dealership in planning special marketing and promotional sales events.
• Establishes long and short-term goals with input from the dealership and the TdPR planning and marketing groups to obtain the following business outcomes:
• Conducts monthly performance reviews for each assigned dealership.

Job Requirements

• At least five (5) years of job-related
• Computer literate: Microsoft Office (Word, Excel, PowerPoint).
• Experience in the automotive industry is desirable.
• Bachelor’s Degree in Business Administration, or related discipline or equivalent job experience

Competences

• Have constant communications with TdPR VOSM to ensure priorities are fully aligned.
• Excellent oral and written communication skills in both English and Spanish.
• Strong learning and training facilitation skills
• Establish credibility with our customers by delivering commitments on time. Gain trust to have the ability to negotiate future delivery timing.
• Proven project management skills
• Strong negotiation skills

Work schedule: Normal work schedule is Monday thru Friday from 8:00 am to 5:00 p.m. Some flexibility is required to work extended, attend meetings, support dealers, and attend activities. Travel is required and/or work offsite.

Location: Toyota de Puerto Rico Main offices, Munoz Rivera 654, 20th.

Toyota de Puerto Rico is an equal-opportunity employer

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to [email protected].