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Service Desk Workforce Manager Jobs in Washington

Service Desk Manager Jobs
By Leidos At , Washington, 20090 $75,400 - $156,600 a year
Team management skills leading helpdesk/service desk teams
Excellent written and verbal communications skills, especially in raising, documenting, and reporting incidents, problems, and outages
Experience with commercial cloud providers including AWS
Able to demonstrate understanding of or experience managing to SLA’s and KPI metrics.
Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
Coordinate with Overnight/Shared Desk to transition incidents, train staff, and follow up with customers during business hours when necessary.
Service Desk Manager Jobs
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Senior Manager Service Desk
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are seeking a Service Desk Workforce Manager to join our team and help us provide exceptional customer service. As the Service Desk Workforce Manager, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service, as well as providing training and support to the service desk team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

Service Desk Workforce Manager Job Skills:

• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of IT service desk operations
• Ability to identify and resolve customer issues
• Ability to prioritize tasks and manage multiple projects
• Excellent problem-solving and analytical skills
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• ITIL certification
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Knowledge?

• Knowledge of IT service desk operations
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Experience?

• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Responsibilities?

• Manage and motivate a team of service