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Service Desk Workforce Manager Jobs in New York

Service Desk Manager (Us)
By PRI Technology At New York City Metropolitan Area, United States
• 5-7+ years’ experience leading a service/support team – including hiring, performance management, and day-to-day operations.
• Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
· Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
· Manage escalations from bankers, Keno and internal IT members
• Experience establishing, documenting, and managing business processes.
• Excellent written and verbal communication skills.
Service Desk Manager Jobs
By PRI Technology At New York, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Workforce Manager, Global Guest Service | Hospitality - Remote | Wfh
By Get It Recruit - Hospitality At New York, NY, United States

]At the forefront of revolutionizing the world of hospitality, we're inviting you to be a part of an incredible journey. Our mission is to transform travel experiences by blending innovative, ...

Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are seeking a Service Desk Workforce Manager to join our team and help us provide exceptional customer service. As the Service Desk Workforce Manager, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service, as well as providing training and support to the service desk team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

Service Desk Workforce Manager Job Skills:

• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of IT service desk operations
• Ability to identify and resolve customer issues
• Ability to prioritize tasks and manage multiple projects
• Excellent problem-solving and analytical skills
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• ITIL certification
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Knowledge?

• Knowledge of IT service desk operations
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Experience?

• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Responsibilities?

• Manage and motivate a team of service