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Service Desk Workforce Manager Jobs in Arkansas

Workforce Manager, Global Guest Service | Hospitality
By Sonder Inc. At United States
Minimum 8 of Workforce Management experience in complex multi-site, omni-channel contact centers, providing 24/7 coverage.
Solicit feedback that influence the operations of workforce management.
Strong mathematical and analytical skills required, including proficiency in Excel. Experience of building reports in Salesforce and Tableau preferred.
Collaborate cross-functionally to develop reporting and analyses required to manage our processes and team members efficiently including schedule adherence
Experience within Travel/Hospitality a plus.
Excellent written and oral communication skills. Especially adept and communicating technical information to non-technical senior leadership.
Service Desk Manager Jobs
By DynTek At United States
Coordinating changes with incident and problem management processes
Addressing Service Desk against SLA requirements
Excellent written and verbal communications skills
10 years of technical experience in Microsoft and or Cisco technologies
Excellent troubleshooting and problem resolution skills
Promoting a service-oriented culture within the Service Desk
Service Desk Manager Jobs
By Diamond Personnel At Washington DC-Baltimore Area, United States
▪ Conduct incident trend analysis (Incident Management); make recommendations to the
▪ Oversee planning and management of location specific projects; i.e., laptop
▪ Manage the firm's Service Desk Analysts to provide quality customer service to the firm's staff.
▪ Analyze, edit, and maintain the support services knowledge database.
▪ Work closely with Directors, Managers, and Supervisors to ensure that departmental
▪ A four-year college degree is preferred; equivalent experience will be considered.

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are seeking a Service Desk Workforce Manager to join our team and help us provide exceptional customer service. As the Service Desk Workforce Manager, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service, as well as providing training and support to the service desk team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

Service Desk Workforce Manager Job Skills:

• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of IT service desk operations
• Ability to identify and resolve customer issues
• Ability to prioritize tasks and manage multiple projects
• Excellent problem-solving and analytical skills
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• ITIL certification
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Knowledge?

• Knowledge of IT service desk operations
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Experience?

• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Responsibilities?

• Manage and motivate a team of service