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It Service Desk Tech Jobs

Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
It Service Desk Technician Ii
By Inline Plastics At McDonough, GA, United States
(include education, experience, special skills, licenses, and/or certifications required.)
Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications, is a plus
Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
Proven analytical and problem-solving abilities
Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems, and software installations
It Service Desk Technician I
By Exactech At Gainesville, FL, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Develop service delivery knowledgebase to include fact sheets, tutorials, and FAQs.
Provide on-site remote hands for vendors and engineers as required.
Associates Degree or equivalent work experience required. Bachelor's Degree or equivalent work experience preferred.
Minimum 1-3 years of experience in Information Technology service delivery.
Experience with Windows operating systems and M365 Office productivity suite.
It Service Desk Technician
By Morgan Advanced Materials At Fostoria, OH, United States
Keen attention to detail with excellent time management & organisation skills
Working with the Infrastructure Change Management team to record and execute operational changes
Uses desktop management systems software and appropriate analysis equipment to collect data, model performance, and create reports, including proposals for improvement.
Manages timely and effective handling of enquiries and requests for guidance
Excellent customer service and engagement skills and ethos is a must
Career experience in Manufacturing, Engineering or Supply Chain business environments.
It Service Specialist Jobs
By Mural At United States
Manage user access and role settings across the many services we use and ensure all changes are within compliance
Contribute to knowledge base articles, empowering users to quickly address questions or problems
3-5 years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Ability to provide remote technical support over chat, phone, and video
Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
It Service Desk Engineer
By LBC Tank Terminals At Houston, TX, United States

Position Purpose You will be responsible for delivering exceptional technical support to our end-users, ensuring prompt and efficient resolution of their IT issues. As the first point of contact for ...

It Service Desk Manager
By Verra Mobility At Mesa, AZ, United States
Demonstrated progressive experience in the management of a technical support team.
2 - 3 Years of project management experience leading and delivering enterprise level projects
Must be able to manage customer expectations, front line staff to VIP level.
Manage and refine a service catalog to support the services provided by the IT operations organization
Manage and refine existing service level agreements (SLAs) to establish problem resolution expectations and timeframes.
Prepare budget proposals and manage annual operation budget for Service Desk functions
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
It Service Desk Lead
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience providing remote support via phone and chat (Preferred, not required)
Provide front line technical support to employees via calls, chat, email, and remote support.
Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
It Service Desk Manager
By Business Wire At United States
Support key initiatives such as Employee Onboarding, Asset Management, and Remote Work
Familiar with IT Service Management ITIL practices.
Develop and implement new technical support processes to improve the client experience
5+ years of experience providing IT support
Microsoft/Azure AD and group policy experience
Experience creating standard operating procedures
It Service Desk - Remote
By cloudIT At Phoenix, AZ, United States
Remote access solution implementation and support: VPN, Terminal Services, and Parallels.
2-4 years of hands-on experience.
Interpersonal skills: such as telephony skills, strong verbal and written communication skills, active listening, and customer care.
Excellent troubleshooting and problem-solving skills.
Typing skills to ensure quick and accurate entry of service request details.
Professional IT Certifications, such as Network+, Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or Meraki CMNA.
Remote It Service Desk Analyst (Contract)
By Gallagher At Atlanta, GA, United States
Experience in IT operations and process management.
Knowledge and understanding of incident management, attention to detail and workflow (Remedy preferred).
Diligently follow standard Service Desk operating procedures; accurately log all service desk contacts using the Incident Management tracking software.
Passion to contribute, create, publish support materials in line with best practices for Knowledge Centered Services Support model.
Minimum requirements for home internet speeds 6mbps upload and download.
Associate degree or its equivalent of 2 or more years professional experience.
It Service Desk Manager
By University Of Washington At , Seattle, 98105, Wa $6,884 - $9,035 a month
Service queue management: Minimize repeat problems by supporting the usage, maintenance, and growth of the ITS knowledge base.
Equivalent education and/or experience may substitute for minimum requirements.
Engage in the performance management of the services delivered by the Service Desk team.
Manage the IT change management process to ensure the proper execution of changes to the HFS IT environment.
Manage the IT procurement and payment services and collaborate in the budget management process.
Model IT best practices for Service management and engagement of staff and stakeholders.
It Service Desk Analyst
By LHH At United States
Incident Management experience is preferred, but not required
Incident Management and Incident Response
2-3+ years of technology/customer service experience required
Experience working with Service Desk, or a similar ticketing system
Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
Candidate should have excellent customer service skills.
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
It Service Desk Agent I - Remote
By Nordic Global At Madison, WI, United States
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
It Tech Analyst Jobs
By Huntington Bank At , New York, Ny $60,000 - $75,000 a year
A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards
1 year programming experience, or successful participation in the Tech Youth Program
Strong technical skills and a good understanding of software development principles and project lifecycles
High motivated with strong organizational, analytical, decision making, and problem-solving skills
Highly motivated with strong organizational, analytical, and problem solving skills.
Works under significant supervision of a Solution Delivery Manager or technical lead
It Service Desk Agent I - Remote
By Nordic At , Madison, 53713, Wi
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired

Are you looking for an exciting new challenge in IT Service Desk? We are looking for a talented and motivated Tech to join our team and help us provide top-notch customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. Detailed Job Description The IT Service Desk Technician is responsible for providing technical support to end users for hardware, software, and network related issues. They are the first point of contact for all IT related inquiries and provide assistance to users in resolving their technical issues. They are also responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and escalating more complex issues to the appropriate IT personnel. Job Skills Required
• Knowledge of computer hardware, software, and networking
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of IT service desk software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Minimum of two years of experience in a technical support role
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Minimum of two years of experience in a technical support role
• Experience in providing technical support to end users
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Job Responsibilities
• Provide technical support to end users for hardware, software, and network related issues
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Escalate more complex issues to the appropriate IT personnel
• Monitor and respond to service desk requests in a timely manner
• Document all service desk activities in the appropriate system
• Maintain a high level of customer service and professionalism