Senior Customer Engagement Strategy And Operations Manager
By ServiceNow At Austin, TX, United States
Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization
10+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
Deep experience in interacting with broad spectrum of CxOs w a passion for storytelling, narrative structure and design
High energy, strong work ethic, disciplined execution skills
12+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.

Are you an experienced Senior Partner Strategy and Operations Manager looking to make an impact in a fast-paced, dynamic environment? We are looking for a motivated individual to join our team and help drive our partner strategy and operations. You will be responsible for developing and executing strategies to maximize partner relationships, ensuring operational excellence, and driving growth. If you are a creative problem solver with a passion for driving results, this is the perfect opportunity for you!

Overview The Senior Partner Strategy and Operations Manager is responsible for developing and executing strategies to drive growth and profitability for the organization’s partners. This role will work closely with the partner teams to ensure that the organization’s partner strategy is aligned with the overall business objectives. The Senior Partner Strategy and Operations Manager will also be responsible for developing and managing operational processes and procedures to ensure that the organization’s partners are successful. Detailed Job Description
• Develop and execute strategies to drive growth and profitability for the organization’s partners
• Work closely with the partner teams to ensure that the organization’s partner strategy is aligned with the overall business objectives
• Develop and manage operational processes and procedures to ensure that the organization’s partners are successful
• Analyze data and trends to identify opportunities for improvement and growth
• Develop and manage key performance indicators to measure the success of the partner strategy
• Develop and manage partner relationships to ensure that the organization’s partners are successful
• Monitor and report on the performance of the partner strategy
• Work with the partner teams to develop and implement new initiatives to drive growth and profitability
• Manage the budget for the partner strategy
Job Skills Required
• Strategic thinking
• Analytical skills
• Project management
• Relationship management
• Negotiation skills
• Financial acumen
• Communication skills
• Problem-solving skills
• Leadership skills
Job Qualifications
• Bachelor’s degree in business, finance, or related field
• 5+ years of experience in partner strategy and operations
• Experience in developing and managing operational processes and procedures
• Experience in developing and managing key performance indicators
• Experience in developing and managing partner relationships
• Experience in budget management
• Knowledge of data analysis and trends
Job Knowledge
• Knowledge of partner strategy and operations
• Knowledge of operational processes and procedures
• Knowledge of key performance indicators
• Knowledge of partner relationships
• Knowledge of budget management
• Knowledge of data analysis and trends
Job Experience
• 5+ years of experience in partner strategy and operations
• Experience in developing and managing operational processes and procedures
• Experience in developing and managing key performance indicators
• Experience in developing and managing partner relationships
• Experience in budget management
• Experience in data analysis and trends
Job Responsibilities
• Develop and execute strategies to drive growth and profitability for the organization’s partners