Customer Relationship Management Specialist

HubSpot CRM Specialist – Part Time (10 hours a week) Contract Position (5 Months)

Schiefer ChopShop, Canada is a digital agency that specialize in creating innovative and impactful cross-platform digital products and campaigns that drive measurable impact. We build our stories and tech to blur the lines between the physical and digital, becoming a part of the customers culture. We are a fast-paced, high-energy environment with lots of opportunity to get involved, take ownership and grow. We are currently looking for a high capacity digital designer to join our team. This contractor role supports the wider team in the customization, set up and management of HubSpot CRM software that supports the delivery of client work. This is predominantly HubSpot but may extend to SAAS platforms. This is a hands-on role where you will spend much of your time within the software using its wide range of tools and functionality.

The ideal candidate is an experienced and certified HubSpot enterprise user who is a self-starter but also works well as part of a team. You must be very organized and able to juggle priorities and meet reasonable deadlines. You will be required to provide daily and weekly project status updates to management and collaborate with multiple internal departments to create results.

In this role, you will support the Account Manager on multiple client accounts with executing marketing automation and inbound strategies.

 Complete management of HubSpot CRM integrations for SCS clients

 Create and manage landing pages, forms, workflows, email campaigns, including the template

designs (emails & landing pages), calls-to-action etc within the HubSpot platform

 Contact list management and report creation support

 Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc).

 Measure results and optimize lead nurturing workflows & automation for these segments to convert leads into customers

 Work to minimize list decay and unsubscribes while increasing the productivity of email sends.

 Develop tests and optimize results

 Establish and maintain scalable processes that ensure best practices in campaign and lead

management

 Analytical skills suitable to campaign measurement and knowledge of key marketing campaign metrics

 Support our developers with direction and best practice for any implementation requirements such as webhooks, APIs, etc…

 UTM tagging support to match GTM/GA/Site needs

 Dashboards and report creation support, especially around store hierarchy (Company >Region > District > Store)

Requirements, Skills, and Qualifications

 Experience in the set up and management of cloud based CRM platforms, ideally HubSpot

 A solid understanding of designing intuitive site functionality, interaction, site architecture, user interfaces, and navigation

 Enthusiastic, positive energy, ability to maintain a sense of humor under pressure

 Strong attention to detail and takes pride in work

 Experience interfacing with and leading both client and internal team conversations

 Great communication skills, strong work ethic and personal accountability

 Ability to work in a fast-paced, deadline-sensitive environment, managing multiple tasks with varying priorities.

 Strong understand digital marketing

 Find creative problem-solving fulfilling & challenging

 Logical thinking, comfortable with data management

 Self-motivated, eager to learn

 Thrive in a dynamic environment and are comfortable with ambiguity

 Adapt quickly to changing priorities and customer needs