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Senior Helpdesk Jobs in Texas

Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

Helpdesk Analyst Jobs
By Yoh, A Day & Zimmermann Company At Dallas, TX, United States
2+ years of experience in an IT support or IT Troubleshooting role or equivalent education.
Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.
Excellent communication and interpersonal skills.
End-User Support Analyst (7 a.m. – 4 p.m. shift)
Dallas, TX (City Place area)
Familiarity with smartphone application installation and troubleshooting.
Helpdesk Analyst Jobs
By Partners In Health At , Boston, 02199, Ma
Procurement and Inventory Management (15%):
In-depth knowledge of computer systems (Windows and Mac OS)
Strong problem-solving skills, with an ability to work independently
Strong interpersonal skills and willingness to work in user support
A+ Certification is useful, but not required
Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
Helpdesk Analyst Jobs
By ARK Solutions At , Atlanta, Ga
Track progress of requests to completion and escalate to vendors and management as needed.
Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.
Communicate status of processed onboard or offboard requests to hiring managers.
One-year proven experience with Office 365 Pro Plus core applications.
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Detail oriented with the ability to work independently and remote.
Customer Helpdesk Services Representative
By Homecare Homebase At Dallas, TX, United States
Utilizing basic troubleshooting skills and providing thorough documentation of customer issues for the Client Services team
Education: this career opportunity requires a high school diploma.
Communicating with customers via phone and email
Managing a case load of approximately 40-50 calls per day
Assisting customers with basic software questions and routine requests
Identifying major customer issues and following appropriate escalation procedures

Are you looking for a rewarding career in IT? Join our team as a Senior Helpdesk Technician and help us provide top-notch technical support to our customers! With competitive pay and excellent benefits, you'll be part of a team that values your expertise and hard work. Apply now and become part of our success story!

Overview Senior Helpdesk is a position that provides technical support to customers and employees. The Senior Helpdesk is responsible for troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. Detailed Job Description The Senior Helpdesk is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. The Senior Helpdesk is also responsible for maintaining customer and employee records, tracking customer and employee requests, and providing customer service. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a helpdesk or technical support role
• Experience with customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• A+ certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support
• Knowledge of troubleshooting techniques
• Knowledge of operating systems
Job Experience
• 5+ years of experience in a helpdesk or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting hardware and software issues
• Experience with providing technical advice and guidance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and guidance
• Help customers and employees resolve their technical issues
• Maintain customer and employee records
• Track customer and employee requests
• Provide customer service
• Monitor system performance and security
• Respond to customer inquiries and requests