Senior Helpdesk Jobs in Indiana , Employment

Are you looking for a rewarding career in IT? Join our team as a Senior Helpdesk Technician and help us provide top-notch technical support to our customers! With competitive pay and excellent benefits, you'll be part of a team that values your expertise and hard work. Apply now and become part of our success story!

Overview Senior Helpdesk is a position that provides technical support to customers and employees. The Senior Helpdesk is responsible for troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. Detailed Job Description The Senior Helpdesk is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and guidance, and helping customers and employees resolve their technical issues. The Senior Helpdesk is also responsible for maintaining customer and employee records, tracking customer and employee requests, and providing customer service. Job Skills Required

• Excellent customer service skills

• Strong problem-solving and troubleshooting skills

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of experience in a helpdesk or technical support role

• Experience with customer service and technical support

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• A+ certification or equivalent

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of customer service and technical support

• Knowledge of troubleshooting techniques

• Knowledge of operating systems

Job Experience

• 5+ years of experience in a helpdesk or technical support role

• Experience with customer service and technical support

• Experience with troubleshooting hardware and software issues

• Experience with providing technical advice and guidance

Job Responsibilities

• Troubleshoot hardware and software issues

• Provide technical advice and guidance

• Help customers and employees resolve their technical issues

• Maintain customer and employee records

• Track customer and employee requests

• Provide customer service

• Monitor system performance and security

• Respond to customer inquiries and requests