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Senior It Help Desk Technician Jobs

It Help Desk Technician
By RSi At Columbia, SC, United States
IT Help Desk management experience
Office 365 enterprise platform management
Manage the workflow and engage escalated jobs within the internal IT Help Desk backlog
Technical troubleshooting knowledge and background
Strong problem solving and communication skills required
relentless innovation of RCM processes for the benefit of others.
It-Help Desk Superviosr Jobs
By The Four Wheel Drive Association Queensland At United States
Determine management, production and quality requirements by asking questions and listening.
SPECIFIC JOB KNOWLEDGE, SKILL and ABILITY:
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Exceptional written and oral communication skills.
Know and understand the federal, state and local requirements which govern the company’s business.
Design and enforce Help Desk policies and procedures including training guidelines.
It Help Desk Technician
By Metalmite Corporation At Rochester, MI, United States
Experience with Active Directory and Group Policy management
Provide technical support to end-users via phone, email or remote access
1-3 years of experience in an IT help desk support role
Knowledge of Windows operating systems and software applications
Basic networking knowledge (TCP/IP, DNS, DHCP)
Excellent communication skills and ability to work well in a team environment.
It Help Desk Technician
By G2 Ops, Inc. At San Diego, CA, United States
So you want to work from home?
100% company-paid insurance for medical, dental, and vision for eligible employees and family members
100% company-paid insurance for life, short-term (STD) and long-term disability (LTD) for eligible employees
401(K) Plan with discretionary employer matching
What makes someone choose one company over another?
LAN, WAN, cable installation and testing.
It Help Desk-Prudhoe Bay
By ICE Services, Inc. At , Prudhoe Bay, Ak From $66,144 a year
College level courses or industry certifications related to IT are strongly preferred
Knowledge of Active Directory, user account creations, and user permissions
Experience working with ConnectWise or other help desk ticketing programs and RMM solutions.
Strong organizational and customer service skills
Work closely with the Help Desk team, Systems Administrator, Network Technician, and Project Managers.
Manage user’s permissions and access via Active Directory.
It Help Desk Technician
By Old Dominion University At , Norfolk, 23529, Va $53,351 a year
Preferred knowledge, skills, abilities, education, experience, licensure, certification
Any Microsoft or Apple certification or equivalent knowledge and/or experience.
Salary is commensurate with education and experience and begins at $ - 53,351
Special licenses, registration or certification
Level and type of experience
40-hour work week Monday-Friday; Some evenings and weekends; rotating on call.
It Help Desk Technician
By Métrica Andina At Miami, FL, United States
Strong knowledge of Windows operating systems, Microsoft Office Suite, and remote assistance software
1+ years of experience in a Help Desk or Technical Support role
Excellent verbal and written communication skills
Responding to user requests for service, troubleshooting, and technical support
Providing assistance with hardware and software procurement and implementation
Maintaining records of daily data communication transactions, issues, and remedial actions taken
It Help Desk Technician
By Midwest Sterilization Corporation At , Jackson, 63755, Mo
Outstanding organizational and time-management skills
Assist with providing help desk and desktop support services to end users locally and via remote assistance tools
Proven experience as an IT technician, or relevant work history
Excellent diagnostic and problem-solving skills
IT professional certifications will be an advantage (e.g. CompTIA A+)
Environment is 24/7 and there may be before or after-house requirements at times due to system upgrades, maintenance, etc.
Technology: Senior Help Desk Technician
By Fort Wayne Community Schools At , Fort Wayne, 46802, In $22.03 - $28.48 an hour

Technology: Senior Help Desk Technician

$22.03 - $28.48 / Per Hour

It Help Desk Technician
By Manson Construction Co. At , Seattle, 98134, Wa $25.00 - $37.50 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
Reimage PCs and configure to meet network and department standards.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Update/maintain Windows WIM images on KACE 2000
Asset tracking and helpdesk ticketing with the use of KACE 1000
Oversee the daily performance of computer, desk phone, and cell phone systems.
It Help Desk Technician
By City of Fairfield, CT At , Fairfield, Ct $65,833 - $91,604 a year
Certifications in Microsoft operating systems and applications.
Experience with enterprise-grade network equipment, VoIP telephones, SQL databases.
Examples of responsibilities include, but are not limited to:
Backs up the Information Technology Field Engineer and Library Technologist as needed.
Trains, supervises, and effectively utilizes high school and college-level seasonal technical support staff.
Train Responds to urgent Police and Fire issues outside of normal business days/hours.
It Senior Technician Jobs
By Biogensys At Kansas City, MO, United States
Requires 4 years of technology experience; OR an equivalent combination of qualifying education and technology experience.
High School degree. Four years of technology experience; OR an equivalent combination of qualifying education and technology experience.
This position also provides Help Desk Technical Support for the 1,300 KCFD users.
Help Desk - It
By Albaugh, LLC At , Saint Joseph, 64504, Mo
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of database, network administration, or system administration experience
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
It Help Desk - Technician Network Support
By Salt River Project At , Phoenix, 85004, Az
Provide remote phone/chat assistance to internal SRP clients/employees with varying degrees of technical knowledge.
Maintains documentation in the supporting knowledge base to assist user in the resolution of application, hardware and software problems.
Networking, to include general knowledge of user accounts and login, FTP, VPN, and Intranet vs. Internet
Preferred requirements include familiarity with the following:
Provide excellent customer service demonstrating patience while effectively dealing with client problems.
Prevents unauthorized access to system and files per SRP's code of conduct and policies.
Senior It Technician Jobs
By The NRP Group LLC At San Antonio, TX, United States
Identity Management (Active Directory and security/access integrations).
Responsible for maintaining third party vendor management and support.
Training, certification, & growth opportunities
Review department documentation, training materials, and create knowledge-based articles (KBA’s).
Direct junior team members with their daily priorities, training, and education.
Paid vacation and sick leave
It Help Desk Technician
By Consumer Cellular At , Oklahoma City, Ok
Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year
Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience
Basic knowledge of printer set up and troubleshooting
Web Browser Configuration Experience: Internet Explorer, Edge, Chrome, Firefox, Safari, etc.
PC and/or Mac imaging, configuration, and repair experience
Ability to work remotely and onsite with equal effectiveness
It Help Desk Technician
By Consumer Cellular, Inc. At Oklahoma City, OK, United States
Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year
Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience
Basic knowledge of printer set up and troubleshooting
Web Browser Configuration Experience: Internet Explorer, Edge, Chrome, Firefox, Safari, etc.
PC and/or Mac imaging, configuration, and repair experience
Ability to work remotely and onsite with equal effectiveness
Help Desk Technician Jobs
By Stillwater Insurance Group At Omaha, NE, United States
Ensure each employee has a working computer, monitor, keyboard, mouse, hard drive, and any additional equipment approved by management.
Manage PC setup and deployment for new employees using standard hardware, images and software.
1 year or more experience supporting PC and laptops in a business network setting or equivalent training.
1 to 2 years or more experience supporting PC and laptops in a business network setting.
Medical, dental, vision and life insurance benefits to keep you and your family protected
Monitor Service Desk for tickets assigned to the queue and appropriately prioritize issues.
Help Desk Technician Jobs
By Parasol Alliance At , Mclean, Va $26 an hour
Healthcare experience preferred; long-term healthcare support experience is a plus.
Excellent communication and customer service skills are required.
Tier 1 support for all client tickets.
Tier 2 support when possible by ability.
Onsite support of hardware and software.
Vendor contact as required to resolve tickets.
It Help Desk Technician
By Crowdtap At New York, NY, United States
Set up/remove user accounts on systems, implementing automated methods when possible
Maintain (patches, updates, and fixes) software used on desktop systems including OS, antivirus and malware protection
Track and update IT inventory
Work with vendors to help resolve technical issues
Work with technology teams to identify risks and address identified issues
Assist with developing/maintaining our Jira Confluence

Are you a Senior IT Help Desk Technician looking for a new challenge? We have an exciting opportunity for you to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. Detailed Job Description The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. They must be able to diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems. They must be able to provide technical advice and support to customers and staff, and must be able to explain technical concepts in a clear and concise manner. The Senior IT Help Desk Technician must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software problems
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
Job Knowledge
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
• Knowledge of troubleshooting hardware and software problems
• Knowledge of customer service principles
Job Experience
• 5+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
• Experience with troubleshooting hardware and software problems
• Experience with customer service principles
Job Responsibilities
• Provide