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It Help Desk Technician
Company | Consumer Cellular, Inc. |
Address | Oklahoma City, OK, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-06-12 |
Posted at | 1 year ago |
With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular’s management staff, employees, and partners. Ensure Consumer Cellular Inc’s (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI’s Contact Center Operations, and various 24/7/365 business functions.
- Produce activity reports as needed
- Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses
- Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment
- Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members
- Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year
- Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties
- Perform assigned activities and tasks on schedule following IT standard processes and procedures
- Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed
- Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices
- Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority
- Familiarity with Server and Network terminology
- Basic knowledge of printer set up and troubleshooting
- PC and/or Mac imaging, configuration, and repair experience
- Familiarity with Microsoft Windows Command-Line, Powershell, and task automation
- Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor
- Associates or Bachelor’s degree in Computer Science preferred
- Active Directory and Group Policy familiarity
- Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience
- Ability to work remotely and onsite with equal effectiveness
- Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals
- Web Browser Configuration Experience: Internet Explorer, Edge, Chrome, Firefox, Safari, etc.
- Occasional after-hours work required
- Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners
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