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Senior Help Desk Specialist Jobs in Maryland

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist Jobs
By Earth Resources Technology, Inc At , Suitland
Work with Network Teams and management to provide detailed reporting and updates.
Attend weekly meetings to provide feedback to Management
Provide monitoring services for Satellite Systems.
Identify alarms and alerts and respond in accordance with Government directives and procedures.
Create tickets and provide daily logs for activities processed.
Multitasking within different software platforms in a virtual environment.
Help Desk Specialist I
By COMSO, Inc. At Linthicum Heights, MD, United States
Facilitate infrastructure management, continuous integration, environment configuration and deployment
Strong experience in: Linux system administration, Docker, AWS, C2S, or cloud experience, GitLab pipeline, Ansible pipeline
Support the project’s compliance and security posture
Focus on delivering the automation that enables all the other teams to operate smoothly
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
100% company-paid Medical deductible w/ low premiums, Dental, Vision
Human Resources Specialist (Help Desk)
By Centers for Medicare & Medicaid Services At Woodlawn, MD, United States

Summary This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Human Capital, (OHC). As a Human Resources Specialist ...

Help Desk Specialist Jobs
By OBXtek At Annapolis, MD, United States
Apple Certified Mac Technician (ACMT), and
Linux Mastery or CompTIA Linux +
Active Public Trust Or Secret Clearance Required.
Full vaccination will be required and verified unless an accommodation request is approved.

Are you looking for a challenging and rewarding career in IT? Join our team as a Senior Help Desk Specialist and help us provide top-notch customer service and technical support to our clients. With your expertise, you'll be able to troubleshoot and resolve complex technical issues quickly and efficiently. Plus, you'll have the opportunity to learn and grow in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity!

A Senior Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Senior Help Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Senior Help Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a help desk or technical support role
• Certification in ITIL, CompTIA A+, or other related certifications

What is Senior Help Desk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Senior Help Desk Specialist Experience?

• 5+ years of experience in a help desk or technical support role
• Experience with customer service principles and practices
• Experience with troubleshooting techniques

What is Senior Help Desk Specialist Responsibilities?

• Respond to inquiries and provide technical assistance and support
• Run diagnostic programs