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Senior Help Desk Specialist Jobs in Arkansas

Help Desk Specialist (Remote In Us)
By Talentify.io At United States
We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.
Entry-level position, with experience or certifications preferred
Escalate customer support requirements as needed and communicate relevant information
Excellent communication and customer service skills
Ability to manage and coordinate with third-party vendors
Opportunity to work with a team that solves problems with clients, rather than for them
Help Desk Specialist (Ft)
By Optus At Jonesboro, AR, United States
Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.
Other duties or tasks as assigned by management.
Experience with Microsoft Word, Excel, and Outlook is required.
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
Strong written and verbal communication skills are required.
Provide exceptional customer service to a variety of national account locations.
Help Desk Specialist Jobs
By IronArch Technology At Little Rock, AR, United States
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
4+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience installing and configuring firmware, and CAC authentication software on printer devices
Experience supporting Windows 10, and MS Office 2013
Help Desk Specialist Jobs
By Unique Comp, Inc (UCI) At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure .
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.

Are you looking for a challenging and rewarding career in IT? Join our team as a Senior Help Desk Specialist and help us provide top-notch customer service and technical support to our clients. With your expertise, you'll be able to troubleshoot and resolve complex technical issues quickly and efficiently. Plus, you'll have the opportunity to learn and grow in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity!

A Senior Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Senior Help Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Senior Help Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a help desk or technical support role
• Certification in ITIL, CompTIA A+, or other related certifications

What is Senior Help Desk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Senior Help Desk Specialist Experience?

• 5+ years of experience in a help desk or technical support role
• Experience with customer service principles and practices
• Experience with troubleshooting techniques

What is Senior Help Desk Specialist Responsibilities?

• Respond to inquiries and provide technical assistance and support
• Run diagnostic programs