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Senior Help Desk Specialist Jobs in Massachusetts

Help Desk Specialist Jobs
By Soho Square Solutions At Boston, MA, United States
1. Manage Help Desk requests.
9. Excellent investigative and problem solving abilities.
2. 1 year of technical experience supporting hardware and software in multi-user networked environment.
4. Strong knowledge of Microsoft Office client applications
5. Strong communication skills are required.
2. Provide frontline computer trouble shooting / problem resolution.
Help Desk Specialist (Remote)
By Queen Consulting Group At Boston, MA, United States
Experience using ticketing system to track incidents
Excellent writing and communication skills
Broad range of network and desktop knowledge
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Must be able to multi-task and prioritize well

Are you looking for a challenging and rewarding career in IT? Join our team as a Senior Help Desk Specialist and help us provide top-notch customer service and technical support to our clients. With your expertise, you'll be able to troubleshoot and resolve complex technical issues quickly and efficiently. Plus, you'll have the opportunity to learn and grow in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity!

A Senior Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Senior Help Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Senior Help Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a help desk or technical support role
• Certification in ITIL, CompTIA A+, or other related certifications

What is Senior Help Desk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Senior Help Desk Specialist Experience?

• 5+ years of experience in a help desk or technical support role
• Experience with customer service principles and practices
• Experience with troubleshooting techniques

What is Senior Help Desk Specialist Responsibilities?

• Respond to inquiries and provide technical assistance and support
• Run diagnostic programs