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Director Of Customer Success, Latam & Coursera For Campus
Company | Coursera |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | E-Learning Providers |
Expires | 2023-05-11 |
Posted at | 1 year ago |
Are you passionate about transforming education and empowering learners worldwide? Coursera, the world's largest online learning platform, is on a mission to provide universal access to world-class learning. With over 118 million registered learners and partnerships with 300+ top universities and industry leaders, including Google, IBM, and Duke University, Coursera offers a diverse range of content and credentials, from courses and Specializations to Professional Certificates and bachelor's and master's degrees.
- Represent Coursera as an executive sponsor and build relationships with key customers
- Manage and own key aspects of customer advocacy such as advisory boards and NPS
- Drive strategy of land and expand within the customer base
- Hire, develop and retain a team of high performing Customer Success Managers
- Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks and more
- Collect product feedback and influence the product roadmap and go-to-market strategy
- Meet and exceed quarterly renewal bookings and revenue growth goals
- 5+ years of management experience and at least 3+ years of experience leading Customer Success or Sales teams
- Strong executive presence and ability to develop deep C-suite relationships
- Clear experience driving revenue and owning a “number” ; Renewal forecasting, contract negotiation, pipeline management, analytical problem-solving, business planning
- Fluent in Spanish and English language; Portuguese optional
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- Experience working with corporations and campuses
- Managed teams of 10+ people before
- Experience working in-market internationally (especially in LATAM)
- Experience with customer management tools like Gainsight, SFDC and Clari
- Business Analytics
- Customer Analytics
- Influencing People
- Business Strategy
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