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Senior Customer Support Manager Jobs

Senior Manager, Customer Commercialization
By Post Consumer Brands At United States
Coordinate with necessary internal functions (RGM, Customer Finance, etc)
7+ years of experience in Consumer-Packaged Goods industry
Customer/sales facing experience is required
Previous experience with JBP process is required
Previous experience and demonstrated understanding of an accrual-based trade system
Experience in Spotfire, Tableau, CAS or similar platforms is preferred
Manager, Customer Support Jobs
By symplr At United States
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Bachelor's Degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Continuing developing plans for onboarding on new employees and ongoing educational needs
Coordinate technical and non-technical resources across internal departments for customers' and partners' benefit
Able to manage/act as customers' and partners' escalation point of contact, when necessary
Excellent, demonstrated client relationship, communication and teamwork-oriented skills
Customer Support Manager, Enterprise/B2B Support
By Upwork At Ohio, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Senior Manager, Customer Marketing
By Eightfold At United States
Manage and monitor the Eightfold customer gifting program
Bachelor’s degree in marketing, business or a related field OR equivalent work experience
4+ years experience in B2B marketing
4+ years experience in a B2B customer-facing role Experience in customer marketing or customer reference
Develop and maintain customer references, including quotes, reference calls, case studies, speaking opportunities and other engagements
Collaborate with the Marketing team to plan Eightfold’s annual customer user conference, Cultivate
Manager, Customer Support Jobs
By Fuse Technologies At Las Vegas, NV, United States
Minimum 3-5 years of customer support management experience
Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
Writing Skills - possesses excellent writing and grammar skills, including the ability to write concisely, clearly and logically
Onboards and train full time and part-time traveler experience concierge staff
Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at all times for internal and external travelers
Customer Support Manager Jobs
By °Nomad Health At New York, NY, United States
6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
Exceptional customer service skills over multiple channels, including Zoom, phone and email
Excellent verbal and written communication skills
Provisioning New JobRobotix Customer Accounts in our proprietary system
Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed
Customer Support Manager Jobs
By ResMed At Peachtree Corners, GA, United States
Minimum of 1-3 years prior billing, customer service, or account management experience.
High School degree, or an equivalent combination of education and professional experience.
Manage and respond to all RCM Support cases for your customer base.
Minimum of 8 years of related experience.
Operate as the lead point of contact for any and all matters specific to your customer base.
Coordinate, schedule, and conduct all pertinent training for assigned customer base.
Customer Support Manager Jobs
By doxy.me - telemedicine for all At Charleston, SC, United States

Customer Success Manager - Enterprise Who You Are - Your Skills We are seeking an experienced Customer Success Manager who thrives at developing and growing relationships with large healthcare ...

Customer Support Manager Jobs
By GRIND Management At Cleveland, OH, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, Us
By Nuheara At United States
·Working knowledge of customer service software, databases, quality management, and tools (i.e., Zendesk, NetSuite, Greenlight Guru)
·Excellent verbal and written communication skills
·Available for occasional evening hours to communicate and remotely meet with Australian team members
·Demonstrated ability to train and mentor
Customer Support Manager - Nyc
By Volvo Group At , New York, Ny
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Advanced knowledge Microsoft Office suite, specifically PowerPoint and Excel; Proven presentation skills
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
5 to 10 years of hands on and technical experience in the automotive industry
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering preferred. We will consider substantial other relevant professional experience.
Strong facilitation and conflict resolution skills
Customer Support Manager, Enterprise Support
By Upwork At Montana, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Senior Customer Support Specialist
By Premier Talent Partners At San Francisco, CA, United States
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Manager Of Customer Support
By Turvo Inc At , Remote $95,000 - $140,000 a year
Manage the Customer Support Center and Support team to ensure accurate, efficient, and timely management of customer inquiries, requirements, and complaints;
5+ years of experience managing and growing remote & global teams;
Conduct regular quality assurance reviews to ensure performance is meeting customer experience and quality targets;
Effectively plan and manage team meetings;
10+ years of technical support experience, including experience with SaaS products;
Experienced and proficient in Zendesk;
Senior Director, Candidate & Customer Support
By Checkr, Inc. At Orlando, FL, United States
Build and manage all aspects of Checkr’s rapidly scaling Customer Support teams across our San Francisco, Denver, Orlando, and remote locations.
Collaborate with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience.
Experience building outsourced, global, and distributed remote support teams.
Define a delightful customer support experience, and the strategy to support it.
Drive efforts with product, engineering, marketing, and revenue teams to streamline post-sale Support and improve the customer experience at scale.
10+ years of leadership experience in an organization with a strong brand of outstanding customer service.
Senior Customer Support Associate
By Lattice At New York, United States
Has a proven ability to spot trends and propose solutions to improve team and customer experience
Bringing areas of process improvement to your manager, suggesting solutions that positively impact the team, and executing on them
Being a process advocate for the knowledge capture philosophy
2-3 years experience in customer support preferred for this leadership role.
You have outstanding communication skills and ability to collaborate cross-functionally.
Experience working with Zendesk, Slack, and Zoom.
Customer Support Manager, Enterprise Support
By Upwork At Michigan, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Manager Of Customer Support
By Intentsify At Boston, MA, United States
Research new industry developments and source new tools and opportunities to enhance capabilities of the campaign management team
Experience training or mentoring digital advertising campaign managers
Excellent oral and written communication across multiple levels of management
Serve as a subject matter expert on how media campaigns are managed by using programmatic platforms and optimization engines.
Continually expand knowledge of the programmatic industry and appropriately incorporate them into campaign operations
Provide mentorship to programmatic advertising campaign managers through answering questions, leading meetings when needed, and suggesting process and/or technology improvements.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability

Are you an experienced customer support manager looking for a new challenge? We are looking for a Senior Customer Support Manager to join our team and help us provide exceptional customer service. You will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

What is Senior Customer Support Manager Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service software, databases, and tools
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations

What is Senior Customer Support Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Knowledge of customer service best practices

What is Senior Customer Support Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations

What is Senior Customer Support Manager Experience?

• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Experience in managing customer service teams

What is Senior Customer Support Manager Responsibilities?

• Develop and implement customer service policies and procedures
• Monitor customer service