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Senior Customer Care Analyst Jobs in New York

Senior Customer Care Manager- Remote
By BaubleBar At , New York, Ny
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Senior Customer Care Manager- Remote
By BaubleBar Inc. At New York, NY, United States
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Senior Health Care Analyst
By Fidelis Care At , New York, Ny $66,100 - $118,900 a year
Education/Experience Bachelor’s degree in business, finance, public health, health informatics or related field required. Master's degree preferred.
Prepares and communicates trend analysis and recommendations verbally and in writing to committees, clinical staff, management, and clients.
Develops and manages therapeutic class cost and utilization projection models to support budget forecasting, pricing, and strategy development.
Develops and manages reporting templates used to analyze and interpret data.
5+ years experience in Healthcare analytics of financial/clinical data
2+ years financial modeling experience required.

Are you looking for a rewarding career in customer service? We are looking for an experienced Senior Customer Care Analyst to join our team! As a Senior Customer Care Analyst, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. You will also be responsible for analyzing customer data and providing insights to improve customer experience. If you are passionate about customer service and have a strong analytical background, this is the perfect job for you!

Overview The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. Detailed Job Description The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, providing technical support, and providing customer feedback to the appropriate departments. The Senior Customer Care Analyst will also be responsible for monitoring customer service trends and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• Experience in a customer service role
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service policies and procedures
Job Experience
• 5+ years of customer service experience
• Experience in a customer service role
• Experience in a customer service management role
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical support to customers
• Monitor customer service trends and provide feedback to management
• Provide customer feedback to the appropriate departments
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Ensure customer satisfaction and loyalty