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Senior Customer Care Analyst Jobs in Missouri

Senior Customer Analyst Jobs
By Kellogg Company At California, United States
Proficiency in Microsoft Office applications, including advanced expertise in Excel and experience building PowerPoint presentations
Ability to manage multiple and sometimes conflicting priorities, extended work schedules and specific time constraints
Demonstrated ability to learn new systems quickly
The ability to travel up to 10-20% of the time but may vary depending on location of residency.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Senior Customer Care Executive
By Pyramid Consulting, Inc At Texas, United States
Phone support experience is necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Banking Domain Experience is necessary.
Long Term Full Time Opportunity
Read the full JD here: https://pyramidci.jobs.net/job/J3N8D96777YXDZ3X1PQ?ipath=CRJR1

Are you looking for a rewarding career in customer service? We are looking for an experienced Senior Customer Care Analyst to join our team! As a Senior Customer Care Analyst, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. You will also be responsible for analyzing customer data and providing insights to improve customer experience. If you are passionate about customer service and have a strong analytical background, this is the perfect job for you!

Overview The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. Detailed Job Description The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, providing technical support, and providing customer feedback to the appropriate departments. The Senior Customer Care Analyst will also be responsible for monitoring customer service trends and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• Experience in a customer service role
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service policies and procedures
Job Experience
• 5+ years of customer service experience
• Experience in a customer service role
• Experience in a customer service management role
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical support to customers
• Monitor customer service trends and provide feedback to management
• Provide customer feedback to the appropriate departments
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Ensure customer satisfaction and loyalty