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Senior Customer Care Analyst Jobs in Texas

Senior Manager, Customer Care
By Whole Foods Market At , Austin, 78703
BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.
Leverages data-driven insights to recommend and implement task / project management and delivery methodology continuous improvement.
Relocation is offered for this position
Leads detailed task / project planning, including cost, schedule and resource requirements.
This position is based in Austin, TX and will require a minimum of three days per week in our downtown offices.
Oversees execution of Customer Care programs and processes across the company.
(Usa) Senior Learning Designer, Customer Care - Walmart.com
By Walmart At Fort Worth, TX, United States
Architecting and executing programs that help new & and existing associates attain the knowledge and skills required for Customer Care roles.
You Will Wow Us If You Have Experience
Scoping New Hire training development needs and enhancing content to ensure program effectiveness.
Measuring the impact of New Hire development programs.
Is consistently humble, self-aware, honest, and transparent.
Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Are you looking for a rewarding career in customer service? We are looking for an experienced Senior Customer Care Analyst to join our team! As a Senior Customer Care Analyst, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. You will also be responsible for analyzing customer data and providing insights to improve customer experience. If you are passionate about customer service and have a strong analytical background, this is the perfect job for you!

Overview The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. Detailed Job Description The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, providing technical support, and providing customer feedback to the appropriate departments. The Senior Customer Care Analyst will also be responsible for monitoring customer service trends and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• Experience in a customer service role
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service policies and procedures
Job Experience
• 5+ years of customer service experience
• Experience in a customer service role
• Experience in a customer service management role
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical support to customers
• Monitor customer service trends and provide feedback to management
• Provide customer feedback to the appropriate departments
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Ensure customer satisfaction and loyalty