Register
Recruit Create CV

Remote Technical Support Specialist Jobs in Virginia

Technical Support Specialist (Contract)
By Maine Technology Users Group At , Augusta
Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
A minimum of 1 year of relevant experience
Provide on-site technical support for desktops, laptops, printers, software and other associated hardware connected to a user's device.
Provide limited training to the end users for them to achieve minimal performance in computing.
Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
Technical Support - Specialist
By Node.Digital LLC At Arlington, VA, United States
Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
Manage SOSD (System Operations Service Desk) team consisting of up to 24 watch-standers
Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience
Experience managing/supervising a Service Desk environment
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers
Must be able to manage multiple priorities in an efficient manner
Administrative Support Specialist (100% Remote) - Hspd-12
By Citizant At , Chantilly, 20151, Va $45,000 - $50,000 a year
Responsible for MS PowerPoint presentations for senior leadership, management, and customer.
Must be proficient in: Planning and Evaluating, Problem Solving, Self-Management
Responsible for data calls and other duties assigned by the Program Manager.
Excellent Interpersonal Skills, Oral Communication, Attention to Detail and Decision-Making skills.
1+ years of experience providing Admin support.
Highly skilled in the use of Microsoft Office products.
Technical Support Specialist Jobs
By Decisions At Virginia Beach, VA, United States
Take detailed notes and record events/problems in the appropriate knowledge base
Schedule and coordinate meetings to review and solve customer issues.
Maintain consistent communication with customers for open issues
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor
Technical Support Specialist Jobs
By Prince William County Public Schools At , , Va $61,745 - $94,805 a year

TECHNICAL SUPPORT SPECIALIST - 250 DAY

Hiring Range: $61,745 - $94,805/year ($32.93 - $50.56/hour) * Based on 2022/23 salary scale

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers